Expedia: Hotels, Flights, Cars 4+

First all New York City hotels are small so don’t expect normal hotel sizes unless you are paying a lot more. The hotel was in a great location on 37th street between 5th and 6th Ave. We (family of 4) arrived at 11am. The manager was wonderful. She held our bags (8) so we could walk around while our rooms were getting ready. She also put our rooms together and got us a small refrigerator for our stay. There are only 6 rooms on each floor but the walls are solid and you couldn’t hear other rooms. Our view was the Empire State Building (pretty cool). Rooms are very clean and beds are very comfortable. The water pressure for the shower was outstanding. Breakfast room was small but workers always made sure tables got cleaned off immediately and the stacked the food quickly. Some kind of eggs everyday as well a different meat(s) daily. Waffles, cereal, parfaits, juices, coffee and fruit. Very nice to not have to worry about that meal with the high prices of NYC. Mid afternoon we would come back to take breaks and they had a wonderful mango juice and cookies for us. The hotel manager reserved us a car for our drive back to the airport at 4:45 am. I would definitely stay there again if I go back. (I would stay away from time square if you want to avoid sirens all through the night). One other thing the elevator was fast. That is not always the case with all hotels.

We appreciate your kind words and are delighted you're enjoying seamless bookings and stays. Thanks for sharing your great experience with us.

I book most of my trips with Expedia, but my upcoming trip to Kauai was going to cost about $7000 for five of us to go to Kauai for a week and that was with us staying out a budget hotel (& one of our travelers is an infant and another is an eight-year-old) but I used Expedia during their memorial Day weekend sale and got a package deal and now we’re paying less than $4000 for five of us to spend six days in the hotel that won the best boutique hotel award on Kauai for basically half of what Priceline was going to cost for a substantially less nice hotel and a package that did not include a rental car!!! I honestly can’t say enough good things about Expedia. They make the booking process so much easier. It quite literally eliminates the need for a travel agent. I even used AI to generate an itinerary for my trip, which really helped us have an idea on how much time we’d have to do. So that makes it even more amazing that you can use AI to personalize the activities and how you spend your time. It literally picked where we could eat and gave us multiple suggestions for every part of every day. It even told us when to drop off the rental car and when to be at the airport and how long it would take to get there from our hotel!!

We appreciate your fantastic feedback and are glad you found great deals!

Booked a stay in Fort Wayne, Indiana and my husband was diagnosed with Covid a few hours before we were scheduled to leave for our trip to come and stay there. I called the hotel directly and they told me in order to cancel. I would need to go through Expedia as they are a third-party carrier. when I called Expedia and spoke with the rep, they told me that they would have to call the hotel or I would have to call the hotel. It seems that neither side really knew which one was responsible. The Expedia representative outright lied to me and told me that they talked to the front desk manager and the front desk manager told them that they were not willing to cancel it. When I talk to the front desk manager, when I went to check in, they told me the Expedia said they could not refund the money. They did not care that my husband had Covid. They did not care that we were going to be staying in the hotel and they did not care to just refund the money based on a serious illness that could not be controlled. He had been to the doctor at 11 AM and we found out then and I called the hotel at 12:15 when we got out of the doctors office but they did not care about that. The hotel did not want to cancel it because they could collect my money then book my room and dip. And Expedia didn’t want to refund my money because quite frankly they obviously just don’t care. Highly recommend another provider for discount hotels and or just calling the hotel directly.

Thank you for letting us know, we’re sorry you’ve had this poor experience. We’d like to try to address this for you, but the app store does not have direct messaging. Can you reach out to us at Expedia.com/service with your name and itinerary details, so we can investigate?