Lyft ٤+

I used a credit from my insurance company to order a ride home. I ordered my ride a whole day in advance, and after the my credit was applied my ride charge was only $7. The next day- day of pickup- 30 minutes before my ride was to arrive Lyft canceled my ride due to a credit card issue, and charged me $66 for the ride. Now my $7 charge was $31. So Lyft could send me push messages regarding my booked ride the day before, and notify me an hour before my ride was to arrive; but, they could not send me a push notification regarding my credit card issue. So when I changed my card info and rebooked the ride; instead of Lyft holding my current price, they charged me The surcharge rate. You can’t call to speak to anyone in customer service, so I sent a Text to customer service regarding my concerns and disbelief of the issue. I simply asked for a credit to not only try to rectify the issue, but to show some customer service gratification; but my request fell on blind eyes!! They didn’t take the time to read my text messages and basically ignored my simple request for a credit of some sort. Lyft has shown me that they don’t believe in customer service- now I understand why this ride share company is going underwater and hopefully out of business!! DON’T BOOK YOUR NEXT RIDE WITH LYFT- UBER’S CUSTOMER SERVICE IS MUCH BETTER!!

Lyft has absolutely been a vital service for me. I don’t drive, so most of the time I use public transit or I’m walking. Lyft has come in handy on so many occasions when I’ve needed to get some place quickly. Most of the drivers are courteous (too many of them play music that is not to my taste; fortunately I’m usually not in the vehicle long enough for the “music” to make my ears bleed).
I hate the fact that quite often when you need it most - such as during inclement weather, or when the T is having major problems - the rideshares jack up the prices. I get it - supply and demand - I understand; still don’t like it. Perhaps it balances out though, because some of the rides are ridiculously cheap.
One improvement I would like to see Lyft make is giving riders the option of the type of vehicle they would like to request. As somebody who’s mobility impaired, sometimes the higher larger vehicles are difficult for me to get into. An option that allowed riders to select either a sedan, an SUV, or no preference would be helpful.
In closing, Lyft is a great service, it’s a necessary service, and I’m glad it exists.

I want to love Lyft I really do. They had a better business model than Uber especially when it came to how they treated their employees. But both companies took a huge chunk out of their contractors pay over the part year, I feel like there’s definitely room for a fairer 3rd player. As a ride-share user, tonight was probably the last straw. After being told my ride was “confirmed” I stared at a “waiting for details” screen for over 10 minutes TWICE. When I gave up and ordered an Uber I finally got my details but the Lyft was still 14 minutes away. I cancelled and was charged 4.50. That may not seem like much but what about the time and stress I wasted trying to get a Lyft in the first place? I was out with friends and couldn’t have conversations or anything for a good 30 minutes, on top of them waiting for me, because I was minding my phone wondering when I was gonna have a Lyft. This app needs a big overhaul to give users an accurate ETA. I went from “you will arrive at your destination at 904pm” to “you will arrive at your destination at 925pm” and it STILL didn’t have driver details! That’s why I ordered an Uber instead. I get it, Lyft you don’t have the driver saturation Uber has. But you can’t overpromise ETAs on your app when people have places to be. As an early devotee to Lyft vs Uber I’m just really disappointed and disgusted that they would charge me for this. Tonight will probably be the last time I ever try to use Lyft.