Staples - Deals & Shopping 4+

Customer-Oriented

Outstanding and engaging staff. Bryan Parker, GM and his assistant, Nancy, as well as the print and copy staff, especially Dakota, have always made sure all my needs were met. While waiting for copies to be made, I had the feeling of being in an old store, where everyone was an acknowledgment coming in and going out. Conversation between customer and staff was high-grade octane, over the top as good as it gets!

For having a small staff, noticed employees did little finger-pointing or verbal directions. They actually walked alongside the client to take them to the location to find what s/he came to get.

An amazing, professional, welcoming and friendly environment. A great model for the retail industry.

What happened to the old app?

This new Staples, easy rewards app is useless. I have been a Staples plus member for at least a decade, and I shop only at one store, my local store. However, in looking at my information that supposedly transferred from the old app to the new app, there is no information under ‘In-store purchases’ except the words “It looks like you haven’t made any in-store purchases”. What the—?? I just recycled, several ink and toner cartridges for rewards, but there is nowhere in this new app to review the rewards from the old program. Under the FAQs I found the following: Looking for your remaining Staples Rewards? Your earned rewards from the Staples Rewards® program can we found in the Rewards center, in your February eStatement email or in the Staples® app under Account, then Other Balances. Only problem was the Rewards Center was devoid of any information (‘You have no rewards’); and in the new app under ‘Account’ there is no ‘Other Balances’. I don’t know why the developers felt the need to completely retool a program that arguably lots of loyal customers loved, myself included, into this clumsy, user-unfriendly, self-promotional tool. Hate to say it, but unless y’all can fix this disaster, Office Depot may soon start to see a lot more business—including mine. There’s a good reason for the old adage “If it ain’t broke, don’t fix it”; you would do well to heed its advice.

If you know you have a problem, please fix it

Update: After a trip to the store (where they couldn’t help) and an email to customer service, I was able to get this app working. In case you have the same problem where you get stuck on an intro screen with no x in sight, try logging in on a computer to choose your extra point options. Then magically the app works. They are aware of the problem with an x not showing on the screen, but so far haven’t fixed it. Sigh. Also, the bouncing ball/logo opening of the app takes way longer than it should. Lots of room for improvement, but for now, I’m changing this review from one star to three, mainly because I got help that actually worked, which I appreciate, even if it was annoying and time-consuming. *** Initial review: After having Staples sales associates badger me to download the app, it’s stuck on a welcome screen telling me about three great features of the app. Not thrilled that there is no way out of limbo, even with closing the app and reopening it. Not a great experience, Staples!

Developer Response ,

Hi! We sincerely apologize for your experience in the store. Please email us at help@staples.com and we can help solve the issue. Please include your rewards number and email you are using in the app. Thank you.