My biggest complaint is that all the category tags and notes I had made on what the charges were for are now lost. Lost forever. Nearly a year’s worth of being able to monitor my spending on specific items, charitable donations, everything now lost. Such an irresponsible thing for Kemba to do. No warning that all tags and notes would be lost. Had they done their research on this upgrade they could have warned us to print off information that would be lost. I’ve now lost the ability to see at a glance what my VISA charges were. Why are they listed as loan advancements? If you have to list them that way, list the merchant first then add the loan advancement. Did you ask any members their opinion of this update? Any trial runs to see what bugs could have been corrected? And I didn’t like having to give you my full SSN in order to create a new account for this unacceptable upgrade. I’m sure as I continue to work my way through this upgrade I’ll find more things to complain about.

I tried to give it a month to get used to it before leaving a review. The app certainly looks nicer but they definitely prioritized form over function here. I don’t love that all credit cards show up as a loan advancement. There are so many more steps to actually go through now to check a single credit card transaction. Also, the transfer is frustrating to use. I use savings accounts as sinking funds, so I do several transfers each month. I preferred the old way, when I never accidentally made a transfer that was only 1% of the intended transfer amount. And yes, I recognize that I should double check before submitting transfers, but that doesn’t mean that it’s not a crappy way to enter the transfer amount. Finally, the way the accounts are listed on the home screen makes it difficult to actually check balances quickly. As I stated before, I use savings accounts as sinking funds, so I have to scroll through three times to view all of my accounts. Even more frustrating, the location of each account on this list seems to change, so I can’t just quickly scroll through a few times to check my balances. Just because checking was on the second scroll last time doesn’t mean it will be there this time. Very frustrating user experience.

The last app made more sense and was way more functional. This one has issues with showing where checks were deposited from etc. the information isn’t all in one spot. Transaction history isn’t in order. Someone transferred me money yesterday and it doesn’t show that transaction unless I hunt for it. It should be the first transaction on the page since it’s the last activity to occur with my account but it’s not there. On the other app the information was organized and made sense. It was FUNCTIONAL. The new app is honestly frustrating. It also takes a long time to update your total. If you’re not connected to real internet it struggles to load it and usually will just put your last total on there without notifying you it wasn’t able to update the number. It’s very confusing when you don’t know it’s your internet. Just a lot of bugs. Really would rather use the old app. Everything takes more steps.

Been a customer for many years, deposited savings money with a teller and received an interest rate several factors higher than a bank. KEMBA has attractive deposit interest rates. That’s about it for positives. However the situation has changed. Now..If you need to see a teller, cash a check, make a deposit, or really anything else, good luck. They have replaced people with goofy teller machines, and you can’t just initiate a transaction there, you have to wait, in line with lots of other people who are virtually in your queue. I waited 10 minutes with no one else around just staring at a wait for next available teller (on the machine) and gave up, walked out of the helpless Powell branch. If you need nothing, this might be an option for you. Otherwise, look elsewhere. I went across the street to my bank branch that still employs people to help me.