LED Light Controller & Remote 9+

Accidentally ordered an app I can not use

I purchased a light ring. It had a remote so I thought this was the item I needed. I downloaded and it come up to purchase 6 months $39. I thought I’d try it. Then I went in to set up and found out it’s a totally useless app for what I had bought (light ring). Within the hour I sent eml to cancel asap. It was a mistake. Well I got the response to screen shoot and send more info. My cc already shows pending purchase amount of $42+. I’m retired and a widow and cannot be paying for something I can not use.
I only now saw the previous review above. Let’s see if my issue will be resolved quickly. I plan to dispute with my cc company. Fool me once…

Useless

Hi downloaded this app because it pops up when I typed in the name of a product I bought. But before you can even set the light bulb up the app tells you to purchase a subscription plan. At the time I still thought the app was legit so I purchased the $70/year plan. Right after the purchase went through I tried setting up the light bulb and it didn’t work at all I would just sit on the final set page. Within that same hour I contacted the app via email and told them not to finish the process of my payment because the app doesn’t actually operate the light bulb. I let them know I want the subscription cancelled. It has been almost a week and the subscription has now fully processed out of my bank account. I can’t even delete the app or account with them yet because I gotta make sure they refund me. I got one response via email the first night saying to provide screenshots and further explain the issue. Well I have and no response back so now I’m leaving a review this APP is garbage. Now refund my $70 and cancel my subscription.

Developer Response ,

Hi KimmyD, I'm sorry for the bad experience you have with the app, please don't hesitate to connect with us at ledremote@astraler.com

I cannot get the free experience without stressing over each tap!

I’ll give it 2-3 stars. The app itself is overall okay from what I got to see before I uninstalled it due to the obsessive amount of ads. I get you are able to purchase ad free as well but at least try not making it show an ad after every touch of your screen. (Too many ads) the app would also show pop ups about rating the app. It constantly got in the way and sometimes caused me to press the wrong things. (A lot of pop ups) I didn’t get the full experience of the app though sadly because of the amp of ads and not being able to pair via universal control for free. (Completely understandable!! Ya need to make money!) I would recommend at least try using the app before judging it off the bad reviews but I wouldn’t buy anything unless you’re positive that you can pair it with your lights for free first. (Via provider(s) )

Developer Response ,

Hi Jazzy Kazzi, we hear your frustration about the ads. We're working hard to make them less disruptive in the free version. Thank you again for your feedback. It helps us identify areas for improvement and create a better experience for all our users.