Take 5 Car Wash 4+

Unable to use the app at my Take 5, even though it’s advertised to download and use. I purchased a large package of $100 for the wallet as it gave $15 bonus cash. I already had the $5 it gives you for starting an account. I transferred it to a package plan and then went to choose the cheapest package. Now there is no place to see how much money I have left towards packages. It’s a bit scary because this company’s customer service above the employees who are hands on is awful. I already lost $10 due to a district manager screwing up in changing my package in the computer and am unable to get it rectified through customer service or directly at the business. I thought the app was the solution, but concerned this will end up being a similar situation, but worse.

I have been a loyal customer for over two years with Take5Wash. I was out of the country for a couple of weeks when I started to receive notifications from my bank that my expired debit card was ran through my bank 12 times in a week and a half. I contacted the location I frequent several times and no one answered the phone. I get back to the states, go to the location I frequent, and inquire with the staff, as to why no one actually reached out to me to verify my card or even ask for updated card information. I was told by staff that they have no contact or contact information with corporate for Take5Wash. This is ludacris! Very disappointed with the customer service provided through Take5Wash. I felt as though the owner of that location or if not in fact, corporate should have reached out to me via phone. Take5Wash, you must do better with your customers if you want to continue to do business…and thrive!

Shelia G

App doesn’t work like it should. Don’t make purchases in app until it’s fixed!!

1. No accidental purchase safeguards:
I accidentally pre-purchased a wash pack because the app doesn’t ask “are you sure?” when you just touch the screen. IMMEDIATELY debits your card on file.

2. Location to use pre-purchased wash pack won’t load, can’t use pack:
I got a wash pack since I have more than 1 car to wash, but the location won’t load for me to us it. If I confirm correct before location loads, it won’t accept the barcode. Thankfully, the staff on site is super gracious as they’ve had to manually let me through twice now, which I’m sure technically costs the company money, or at least that location.