Tripadvisor: Plan & Book Trips 4+

Tago is the place to be in Tulum! A class service! Upon arrival Lety the host greeted me with a warm smile. She Offered me a beverage of my choice and a cold cloth infused with aromatherapy. It’s totally a vibe here….so vibey! I was then shown the property and up to my beach view suite that has spectacular views. The pool was crystal clear. The room was extremely clean. Omar carried my bags up and made sure I had everything I needed. I enjoyed the pool and complimentary fruit right away as I read my welcome letter from Tago. It’s definitely the place to be. All the staff are like family and make sure your needs are meet right away. Super chill but still such a vibe. I’m sure I will not remember all the name of the amazing staff but you all were terrific. Thank you for all of your love. There was nightly turn down service with a complementary night treat. Fanatic food. The avocado toast and fresh juices always hit the spot. Upon check out Michel, Frida and Noah made sure I had a seamless check out. You guys are soooooo the best ever. Also making sure my deposit went back to my card straight away. So professional and kind. Also allowing me a late check out. Everything everyone is doing works! Cheers! Blessings!

Upon first call to the hotel, the reception is fantastic, very upbeat and welcoming by Kay the day person. A real jewel. Took the time to answer all of my questions about the location & was very knowledgable. Set my expectation to a realistic value, as described. The Lobby area had mirrors & seating. Check in was fairly simple. Green Wristband was given to allow you to use the pool & hottub area without being stopped. Parking Pass was given so cars not towed. Hold on card equal to cost of room, even thou room was paid for in advance on their Road Inn Website (essentially Booked direct). Room was fairly good size with balcony that had thick glass so once closed you could not hear ocean waves or the music next door as room was partial view looking towards the gulf. It did have a refrigerator & two burner stove top along with cooking utensils. No dish soap at that time but later found they do have it available at front desk.
The pool is not heated so most went in the hot tub. This was more of a place to sleep then amenities & location to the trolly/bus stop which was about 400 ft away. The night desk attendant Diane was very professional as well. Overall felt safe. Some of the Guests were locals & seemed to smoke alot of pot on their balconies which gave the sketchy vibe. You will need your room key to enter back in from parking lot.
If you are looking for place to sleep, the beds are good, pillows are good, sheets are clean. The hotel is dated but functional.