I’ve booked multiple trips with Expedia. At this point if I could give them zero stars I would. They don’t communicate with airlines or hotels very well at all. I booked a trip to Boston, had to change the type of room I got because we added a guest, they charged me $30 which is fine. Then I make sure they know to tell the airline that my husband is disabled (deaf) and travels with his 60lb certified service dog and that we HAVE to be seated together. Major screw up both times. JetBlue says they never received that special request and we’d be separated both times. First time I called to fix it Expedia said only the airline can reassign seats, so I called them and they switched the seats without issue, but they didn’t switch the inbound seats like they were supposed to at the same time. So I called back again and got a different person, this one said only Expedia could switch seats and told me they were going to charge me $50 to change seats. I got someone else on the phone who said the same thing, so I asked for the supervisor. She tried to pull the same crap but blame Expedia for not giving them proper information about our special circumstances. After arguing with her for 10 minutes she finally just switched the seats and told me in future I need to book directly through the airline. I’m so sick of this. I make the calls and give them all the pertinent information and this is the same headache I’ve had to deal with for all of my trips. I’m over it.

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I booked a flight to Hyderabad, India from Dallas, Texas (USA). Since there is no direct flight, there were three connecting flights, Dallas - Frankfurt (American Airlines), Frankfurt - Abu Dhabi (Etihad) and finally Abu Dhabi - Hyderabad (Etihad). While booking it on their site the trip showed 2 Check in Bags allowed, which was a criteria for selecting the flights. Once the booking was done, we received an email with the trip details which mentioned there was a 100$ fee for the second bag in American, and Etihad allowed 2 bags. Firstly, how stupid is the software? How can you show the Maximum allowable baggage!!!! And why weren’t the fees for the excess baggage mentioned??? Why was the one bag limit on American NOT mentioned!!!??? Everything aside, we called Expedia and they told that the excess baggage amount will be refunded to us. This gave us a false sense of assurance! Once we claimed the refund though the Customer Service didn’t help us and were rude. They literally told us we don’t care, you can post anywhere on social media and do anything we won’t refund your money. It’s not about the money anymore, it’s about how a company just disregards it’s customers and makes false claims, they could have just mentioned sorry but the second bag is charged. We would have not carried the second baggage at all. But seriously, this is the most inconsiderate treatment I have received from a customer facing company.I WISH I COULD GIVE ZERO STARS.

First all New York City hotels are small so don’t expect normal hotel sizes unless you are paying a lot more. The hotel was in a great location on 37th street between 5th and 6th Ave. We (family of 4) arrived at 11am. The manager was wonderful. She held our bags (8) so we could walk around while our rooms were getting ready. She also put our rooms together and got us a small refrigerator for our stay. There are only 6 rooms on each floor but the walls are solid and you couldn’t hear other rooms. Our view was the Empire State Building (pretty cool). Rooms are very clean and beds are very comfortable. The water pressure for the shower was outstanding. Breakfast room was small but workers always made sure tables got cleaned off immediately and the stacked the food quickly. Some kind of eggs everyday as well a different meat(s) daily. Waffles, cereal, parfaits, juices, coffee and fruit. Very nice to not have to worry about that meal with the high prices of NYC. Mid afternoon we would come back to take breaks and they had a wonderful mango juice and cookies for us. The hotel manager reserved us a car for our drive back to the airport at 4:45 am. I would definitely stay there again if I go back. (I would stay away from time square if you want to avoid sirens all through the night). One other thing the elevator was fast. That is not always the case with all hotels.