I got this card thru my employer so my pay checks automatically are loaded on it and so far this app has been great! The thing I like the most is I set up a certain amount to be taken out of every check automatically and put in my savings account and it does it without fail every pay check! I have even changed the amount a couple of times. I love that feature! I have never had any problems transferring money or anything. The only issue I have had with it is the text alerts but that is a minor issue to me and not really worth complaining about. I never have a problem with it loading and everything or anything I do on there seems to be pretty speedy. I actually love this app and hope it continues to work good for me.

The app seems to be having some issues. I stoped getting the text alerts for my card. Tried to sign into my app to see what the issue could be. Discovered I had forgotten my password. Tried several times, and tried to have a reset password emailed to me. Discovered that I had used the wrong email address when setting up the app; so I was unable to receive the email to reset my password. Called customer service. She was able to change my email so I could reset everything. The lady on the phone was very hard to understand and was annoyed that I asked her to repeat herself. When we were finished; she made sure to tell me I could/should use the app/website for issues like this. Which I understand; but if the email was wrong and I wasn’t able to remember my login information then how could I have used the app/website? I felt it was rude of her to say it that way. Then when I was able to get a reset password email; it took several tries. The first several time I just simply got an email that said I had reset my password, even though I had not yet been able to do that.

So to start off I used the app for almost a year now got it thru my employer I would get my paychecks on there could easily transfer the money over to my other card to pay my bills and rent but just a few days ago since they’ve changed their app I’m not gonna blame them but they probably are still having bugs since they just changed it but for a week after? It’s telling me everything I try to transfer money now to the other card I use that I don’t got enough funds which I got well over the amount I tries to transfer and it says try again later so I did a day later same thing I tried calling customer service like 6 times they couldn’t help most of them I couldn’t hear like they were speaking 10 feet away from the mic muffled pls fix this

This app has caused problems for me. I tried to pay a traffic ticket a couple months ago. This app locked my account because the address wasn’t the same as on their file. When I called they took care of it. Now I changed my address on the app and updated my account. They locked my account and then told me it would take five days to validate the address after sending in the documents they requested. This is ridiculous in this age and time that the company can just lock your account from simply changing your address. I have never had this much trouble with an app or company than this one. After this is resolved I plan to change cards to something that is better. I can’t have a company locking my account because I changed my address and their website said nothing about validating my address or even tell me the account would be locked until it was validated. This is ridiculous!!!!!