I usually call to order my contacts because this company has WONDERFUL customer service agents on the line that you never have to wait longer than 47 seconds to speak to and they are super friendly, answer all of your questions, very knowledgeable and helpful in providing you with the best offer and all available options and never pressure you one way or the other in buying products you’re not interested in (many companies try to upsell and make you feel guilty when you decline the offers), but I decided to order my contacts via the app this time! As predicted, everything on the app is user friendly— you can just take a picture of your prescription, enter your mailing info, and with just one click they’re ready to process your order and ship it out to you! I cannot say enough nice things about this company. My entire family orders contacts from them— very reliable and superb customer service!!!

Years ago, when a lot of the positive reviews were written, they were great. I always had a high opinion of 1-800-contacts. Today that has all changed. I’m having the hardest time placing an order for contacts. Maybe it’s weird that I have two different prescriptions, one for extended wear clear contacts, and one for prescription colored contacts. They keep putting my order “on hold” and prompting me to take an express exam through then for $20. I don’t need it because my Rx was renewed last week. When I contacted them via text, they quickly assumed I was stupid and ordered the wrong contacts. I told them, no, that I actually had two prescriptions, then they said they had the paper but would verify no matter what ( ok, fine) but it was as if I was lying, even though I literally uploaded the thing three times. Very short w me and canceled the order per my request because I felt like they’d leave it languishing forever. My initial order worked just fine for whatever reason. I wonder if they think I’m lying since I was in a free trial with the colors when I ordered the extended wear. I don’t know. But they definitely treated me like they thought I was dumb.

1800 Contacts went ABOVE & BEYOND to help me when I had a shady eye doctor who would only order ONE type of lenses from ONE company even when I told him the three month lenses he insisted I needed last time didn’t work after 3-4 weeks. Then when 1800 Contacts would try to call to get the prescription so THEY could help me, the Dr’s office would never answer the phone.I had to go to the Dr’s office & demand he give me my prescription. Even though 1800 Contacts doesn’t have samples, your eye dr is supposed to let you try samples until you find the ones that work for you... 1800 Contacts sent me 30 packs of MANY contacts knowing I’d be trying them out & sending the rest back until I found what worked for me. They were so wonderful! They have my ultimate respect and support. They are a fantastic company who really care about their clients. They deserve TEN STARS!

I accidentally put the wrong city as my address when buying some contacts (I recently moved) and immediately called 1-800 Contacts. I honestly just expected to leave a voicemail, but instead I was greeted by an actual person! I do not know her name, but she was so nice. She not only changed my address, she gave me a better deal, and expedited my shipping. The email address I used was my school email address and it had expired, and she even helped me change that! I am just shocked! What amazing customer service. She was not only kind and helpful, but also incredibly knowledgeable. I have never received such amazing customer service over the phone. I will definitely tell everyone to shop 1-800 Contacts and that’s the only place I will be getting my contacts. Please give this woman a raise!