GCash 17+

I’ve been using Gcash for quite sometimes now and didn’t had any problem with it. Hassle free for me since I’m receiving remittances on a monthly basis and it goes directly in my account. It save me from falling in line going to remittance branches to pick up the money. I also used the card for booking tickets online, and no issue at all. It’s very convenient since there’s a lot of options, like paying bills, sending and receiving money, buy loads, Etc. One time I sent a money to a wrong # and I called the customer support immediately and they refund my money for one day. I can also transfer and receive money directly to my bank account. I think the only thing they can improve is to expand their customer support to assist the customers without waiting on the line for long.

Other than that I am happy and satisfied with the product.

I use Gcash out of pure necessity, especially when the pandemic hit and physical contact was discouraged. Lately, however, the constant updates seem to reset these annoying pop up tutorials that force you to press them to proceed, tutorials that, mind you, I know how to utilize. This would be followed by more pop up tutorials, which constrict you until its completion. While it may take a few seconds, or even a minute, it is extremely user unfriendly. There are times when I must make a payment right now, rather than fumble with these pop up tutorials. If I were the developer, I would add a setting that disables these invasive tutorial pop ups, or add a (?) sign at the tab to guide a newbie, rather than force me into a tutorial.

This company stole over $300 from my fiancé when she transferred money out of her account to another account for an iPhone the money never arrived in the Palawan cash account and gcash refuses to tell her where the money went, and why she doesn’t have it in her account anymore. In fact they just ignore her and didn’t investigate the claim. This a company riddled with issues like this. If you make a mistake and enter just one wrong number and send the cash to the wrong account if they cash out you lose your money and gcash will do nothing to assist you. There should be some kind of a delay in being able to receive money and cash out before the person knows they have made a mistake.. They know they can get away with this because the Philippines has no real consumer protection laws or at least none that the people can use to get justice from a crooked company like gcash!! Stay away from them and use a bank atm card instead much safer and more protection!!