Shop United Supermarkets 4+

Feedback on app

The United Supermarket in my town, in my experience for the last 16 years, is exceptionally staffed and stocked most every time I shop there. The manager maintains a very clean store and friendly and courteous employees. There are only 3 stores in my town where you can shop for groceries, one of them being Walmart. I much prefer shopping at United for the reasons I’ve listed above, even though I may pay a little more at times, I still prefer United. My only criticism is about your new versions of the App. On a fixed income so I’m shopping as wisely as possible and up to about a month ago, no problems with the App. Lately and I shopped yesterday afternoon, I’m having to spend more time checking my list on the App as it doesn’t show all products I’ve checked while I’m in the store. So my issues with the App are, checking products and not showing up on the list, having to login frequently, deleting the App and redownload weekly, unchecking items on its own. I am looking forward to the bug fixes that I hope are being implemented for the App. Thank you to anyone who has the patience to read this long reply. 😄

Unfortunate

It’s unfortunate but the new H‑E‑B in town will likely get more business because it’s extremely easy to shop online using their app. Contrarily, I do not have an easy time shopping United/MarketStreet using their app. I generally experience lags when trying to add things to my cart and the search engine including filter/sort is not that great. Today, I have tried adding tons of coupons while shopping in the app but it’s not registering. When I go to my cart, it’s like I never clicked the coupon so I’m afraid to checkout b/c I don’t know if the discount will be added. In addition, it is a pain to try to navigate the sales page as I seem to have to always start over when I view one category and add something to my cart. United really needs to up their game to compete with H‑E‑B in terms of online app shopping.

Developer Response ,

Thank you for your feedback. We are constantly working on improving the app. As long as you see the coupons as CLIPPED and you've purchased the required items in your cart, the discounts will apply when your order is checked out in store. Please contact guestservices@unitedtexas.com if something doesn't work as expected.

Online Shopping

I’m a SAHM w 4 kids. Being able to shop online or via app is truly a life saver. I do the majority of my shopping this way. I also suffer w anxiety & PTSD. There are days when walking into a store isn’t an option. Most days it’s not. I would love to be able to shop at United. We prefer their meats & produce. This app & website however make that impossible. The time it takes to shop on either, it would be quicker to shop in store. There are so many issues. Constantly glitches, will not upload, SLOW, not at all user friendly, it’s truly like going backwards. It’s next to impossible for me to use. I shop H‑E‑B & Walmart almost daily online. I would definitely think that anyone who struggled w the same kind of problems as I do are also not shopping United strictly b/c of these same issues. I’ve also been told by some families that I do some volunteer work with that the other stores also accept EBT online but United does not. I feel that United has had PLENTY of time to get the online features figured out but haven’t made it a priority to do so. It’s extremely unfortunate.

Developer Response ,

Thank you for the feedback. Please know that we are constantly working on improving our apps and website. I shop online weekly and the Buy Again feature makes it very efficient for me. Some pages are slower than others, especially if it's pulling personalized Rewards information. Some of our stores have starting testing with accepting EBT. You would see the option at checkout if available.