Invoice2go: Easy Invoice Maker 4+

Using strip on Invoice2go

DONT WORK WITH INVOICE2GO THEY DONT CARE ABOUT CUSTOMERS

Hi my name is Roee and I have a small business. Working with Invoice2go for 2012. It was great easy and I recommend to my friends too. Last month I had this customer making a mistake paying the all invoice amount that it’s very easy to do the way the building the page. Like a trap if you don’t pay attention you pay the hole some, like this they charge you for the credit card commission and when the customer Realized what he did and I had to refund his money and guess what I sign small print that says it’s my problem You see what great customer service they have. First there is no way to find their phone number only email and same with Invoice2go if you don’t do unlimited planThey will not give you a phone number to talk to somebody only emails. As I pointed before great customer service they don’t care about the customer only about money. After I told them I’m going to disconnect then they called me to tell me the apologized there is nothing we can do for you but we do everything we can. I’m out about $2000 and they offer me $100 the maximum they can. Like I picked to work with strip. DONT WORK WITH INVOICE2GO THEY DONT CARE ABOUT CUSTOMERS

Developer Response ,

Hello Roee! We appreciate your feedback and for being a valued customer. We understand your frustrations, and we're sincerely sorry to hear about your experience with our customer service. Please know that this is not what we want our customers to experience. We want to discuss this matter further with you and for you to give us the chance to make things right, so please contact us via email at support@invoice2go.com from your Invoice2go email or have a chat with us at support.2go.com/hc/en-us. We hope to resolve the issues you are having as quickly as possible. Thank you for your time and we look forward to hearing from you soon!

Great app!

I love Invoice2go I been with them since 2021. The price has gone significantly higher than it was before would be my only complaint. This is because after finding quick books intuit and what they have to offer as far as user friendly business tools and the ability to have pretty much everything taken care of including tracking of miles, expenses, personal expenses, and other things that are relevant to the business for just $10 more than the professional subscription on the on Invoice2go. With that being said I hope I’n the nead future Invoice2go will have these features for its users cause they are highly needed and are great resources to have. I stick with Invoice2go despite the high price for little amount of invoicing and fewer tools because although quickbooks has all those one thing you can not do is edit/customize your invoice to be your own. It just provides a generic boring invoice layout that doesn’t allow for a company to be original in the paperwork side of things. With Invoice2go you can make your invoice to your liking and have it looking really nice and professional and I love that. I also hope to see more features like this to choose from with this app. Overall it’s a great app and the payment system and bank account is great for the business. Thank you Invoice2go! Keep up the good work!

Change of Stripe for cc processing looses functionality

With the loss of Stripe, you can no longer issue credit card, refunds or partial refund without emailing invoice to go to do that. I tried two months ago and it never was done. This is gonna be a big time loss of time and will take more time to keep track of what is being done especially if you have to refund a partial payment. My customers are already frustrated that I was not able to refund a payment in any kind of timely manner since I was going back-and-forth with email trying to get that done.

I have also noticed with the new processing it takes an extra day and if it’s over a weekend a couple extra days for the money to go into your account I did set up ACH and linked it to my checking account for auto transfer and nothing was set up correctly and it completely shut off the credit card function. I already had set up working now for me to get a payment. Now it will take a full week for me to get that payment into my checking account without having to use their debit card which I have not received yet since I just set that up.

Just spent two hours texting back-and-forth with the help Desk to be told that I still need to send them an email for the refund to be done in the first place. On top of trying to figure out why my auto transfer into my checking did not take place when I was working last week. To be told that it was shut off. which was never done on my side.

Developer Response ,

We sincerely apologize for the inconvenience you've experienced with our recent changes. Your feedback is valuable, and we understand the frustration caused by the loss of Stripe functionality. We are actively working on improving the refund process and addressing any issues with ACH transfers to provide a smoother experience. Please know that we take your concerns seriously, and our team is committed to finding solutions to enhance your experience with Invoice2go.