Sacramento 311

Name: Sacramento 311
Rating: 2.5 (35 reviews)
Author: City of Sacramento

Utilities

Only for iPhone

Free · Designed for iPhone

35 Ratings
Ages

4+
Years
Category

Utilities
Developer

City of Sacramento
Language

EN
English
Size

18.9
MB

iPhone

With Sac311, information and city services are now at your fingertips. • Request Service feature allows you to quickly and easily request city services including requesting a bulky-item pickup, pet complaints, pothole repairs • Snap a photo and submit it with your request • Use your location or drop a pin to help pinpoint a location on the map • Track the status of your request using your Service Request number • Register and log in. An account will make it easier for you to view and track your requests and will ensure we have accurate information for future requests • Get updates! We’ll notify you as work is completed • See what we’re doing in your neighborhood by using the Explore map • Request to follow others’ open requests • Search for answers using helpful knowledge articles. Was the article helpful? Give us a thumbs up! • Look-up an address to see your waste service day or find you council district The City of Sacramento’s 311 Customer Service is available 24 hours a day, 7 days a week, including holidays. We are committed to strengthening neighborhood services while continually improving. Love the app? Rate us! Visit us online at Sac311.org

Ratings & Reviews

2.5

out of 5

35 Ratings

Update looks good, removes useful feature
04/28/2020

jesse t 1981
The update looks good, but it moves the most useful feature for me out of the app to a website. I used the app most weeks to check if it was recycling pickup time or not. Now that feature is a link that takes you to the city website instead of showing the info in the app.
Update looks good, removes useful feature
04/28/2020

jesse t 1981

The update looks good, but it moves the most useful feature for me out of the app to a website. I used the app most weeks to check if it was recycling pickup time or not. Now that feature is a link that takes you to the city website instead of showing the info in the app.
Sac City 311 App Review Comments
11/17/2021

Midtown Reader
This requires too many touches and screens to use efficiently in the field. Also, the important is written light grey letters rather than black which is easier to read.It also no longer allows the user to enter an intersection, i.e. 19 & J streets and does not accept a pin drop or GPS Coordinates.It demands a street address or a park name. But not pin drop showing the precise location in the Park. User needs to type in detailed description of location or be sure to take multiple photos- closeups for details and landscape to show location.
Sac City 311 App Review Comments
11/17/2021

Midtown Reader

This requires too many touches and screens to use efficiently in the field. Also, the important is written light grey letters rather than black which is easier to read.It also no longer allows the user to enter an intersection, i.e. 19 & J streets and does not accept a pin drop or GPS Coordinates.It demands a street address or a park name. But not pin drop showing the precise location in the Park. User needs to type in detailed description of location or be sure to take multiple photos- closeups for details and landscape to show location.
Puts enforcement requesters in danger
05/23/2022

SacrificialMento
By making my enforcement requests public you are putting me at risk. Despite the fact that I have no other option because the city has quite literally backed my address into a corner, I am supposed to either be stuck in my house from people who don’t care about me or my family, or risk a request which puts my address out there and places a target on me and my family. This is absolutely ridiculous and is quickly making me despise the city that I’ve lived in for decades.
Puts enforcement requesters in danger
05/23/2022

SacrificialMento

By making my enforcement requests public you are putting me at risk. Despite the fact that I have no other option because the city has quite literally backed my address into a corner, I am supposed to either be stuck in my house from people who don’t care about me or my family, or risk a request which puts my address out there and places a target on me and my family. This is absolutely ridiculous and is quickly making me despise the city that I’ve lived in for decades.
Another example of trying to fix something that was not broken
06/15/2020

New Format is awful
The original 311 app might not have been perfect but it was very useful and easy to use. I had not used the app for a few months and was saddened to see that it had been replaced with one that appears to have been created for the ease of developers instead of users. Another example of making an app less user friendly while trying to fix something that was not broken.
Another example of trying to fix something that was not broken
06/15/2020

New Format is awful

The original 311 app might not have been perfect but it was very useful and easy to use. I had not used the app for a few months and was saddened to see that it had been replaced with one that appears to have been created for the ease of developers instead of users. Another example of making an app less user friendly while trying to fix something that was not broken.