ZOOM Cloud Meetings 4+

Works well

I have been using it for a few years and it has always worked well. screen sharing, drawing on shared screen, audio only vs audio and video, etc all work well. The only thing I wish it does better is power consumption of Bluetooth earpieces like AirPods. Usually I can go for 4-5 hours on my AirPods when listening but if I am on zoom (or google hangout) even if I am on mute the whole time I drain the battery after about and a half. You would think the app can be a bit smarter about being on mute and switch to the listening-only mode and turnoff microphone. I understand the microphone can be draining the battery and it may cause temporary interruption or delay when switching mode but I think if you make it an option for the user then many of them such as myself would gladly accept this trade off for not having to replace our Bluetooth earpiece 1.5 hours into our conference call.

Horrible Audio... Horrible

I’m blown away at how many people say they think the audio is good. Technically, the audio is crap. If you look it up it is one-third the quality of a normal mp3. That is literally the same quality as a payphone. On top of that, they add effects to remove the background noise. This actually makes your voice sound worse, not better. By removing any noise, it also removes parts of your voice that make it sound clear. In fact, the only real time you want to remove background noise is when there’s lots of noise happening in the background. Like at a baseball game, or a crowded street. But if you’re having a conference in those environments, you shouldn’t be in a conference. Instead, Zoom places all the attention on that possible situation, killing the clarity for the situations where most people use Zoom: In a quiet office.

Zoom. Please, please, please improve the audio quality. You advertise HD Voice, but the quality is abhorrent and unlistenable. You are doing your customers a disservice.

Otherwise, it’s a great app.

Developer Response , 05/03/2018

Hi Eddie, thank you for your review. We are always looking to improve our services and appreciate the time it took you to review! We're disappointed to read that you're experiencing issues with the audio and background noise cancellation but we want to make this better for you in the future. If you could share some of your details here so our team can reach out to assist: https://support.zoom.us/hc/en-us/requests/new thank you!

Extremely reliable, consistent, never an issue during a webinar

I highly recommend ZOOM. I’m connected @ lightning speed- within 10 seconds. It’s the most reliable & user-friendly meeting platform I’ve utilized (I’ve utilized so many). It’s very user-friendly as a presenter & attendee. It’s very seamless to transfer your presentation from your iPad, laptop or computer.
The HD visual clarity, outstanding sound & volume are to be commended. I did note a few comments regarding issues with these aspects. It seems like those issues could possibly be related to something on the user’s system. I’m very impressed that ZOOM’s Developer Team responds to their user’s issues & reaches out directly to the end users to resolve the issue(s).