Description

My EE’s the quickest way for EE customers to control your devices.
(That’s your pay monthly, pay as you go and 4GEE WiFi devices, since you ask…)

It’s easier than ever to check your data, bills and packs. And keep an eye on your spending. And if you’ve got more than one number on your account, you can manage them all. In one little place.

Regular user? You’ll notice My EE has had a serious makeover recently. It’s a whole new look and feel! But this is just the beginning of the journey, we know there’s so much more you want to do in My EE and we’re working on it. So if there’s anything you can’t do in the app right now, watch this space for lots more functionality and updates coming soon.

Here’s what you can do

On pay monthly?
-Check your data in a whizz
-View your bills and see itemised billing
-Stay on top of extra charges
-Check your allowances and add-ons
-See all your numbers in one place
-Get add-ons, including data add-ons. Handy!
-Use Touch ID to keep all your personal info safe and secure
-Set up a PIN when you first log in and you’re ready to go!

On pay as you go?
-Check your data in a whizz
-View your pack in a blink
-Track your Free Boosts
-Check your balance on the go
-User Touch ID to keep all your personal info safe and secure
-Set up a PIN when you first log in and you’re ready to go!

If you do have any questions or need help, please go to https://community.ee.co.uk/

Make life easier and get downloading.

What’s New

Version 4.58.0

While we've no major updates to announce right now, we're constantly making small improvements across the My EE app to improve our service and make things better for our customers.

And that's where you come in. If you have any ideas around how we can improve, or you've encountered any issues while using My EE, we want to know.

Send us your feedback by tapping Contact us > Feedback. We’re all EErs.

Ratings and Reviews

4.5 out of 5
1.7K Ratings

1.7K Ratings

rainbowkity7🌈🐱 ,

Errrrr... I really haven’t used it

So basically I’m just being a bit nice by giving them five stars but really I don’t use it because I don’t want to do it and I want to play games instead but I’m still giving it five stars because I want to.

Ummm...soo...it’s just I don’t use it cause I’m a kid so I’m not really interested in it but it doesn’t take up my storage space so I like it.

PLS RESPECT YOUR CUSTOMERS ,

Can’t add data.

To add extra data, EE gives you the option of texting their number or going to their website. Their text menu has prices ridiculously higher than their website. The website asks you to turn off WiFi to access the website where you can buy data add-ons. Then when you try to buy a data add-on the website asks you to turn back on your WiFi. Obviously, because the website can only be accessed without WiFi on, following the websites instructions causes the connection to the add-on page to be lost.
I finally just downloaded the EE app to get the add-ons there...the add-on page isn’t on the app yet!!
Is EE trying to scam me into buying the expensive text-menu add-ons? I feel incredibly insulted and would rather deal with the hassle of buying a new SIM card than dealing with this crap.

Abroad American Student ,

Terrible service and app

I’ve tried updating and getting rid of my content lock. First I tried in person with a passport proving I’m 24. I got a few lewd looks from the manager and workers before someone else said they fixed it. 24 hours later: still blocked. Then I tried online only to find pages weren’t working. Now I’ve tried the app. Absolutely nothing works.

I tried calling too. You’d think a service like this would accept cards abroad since it’s a monthly deal right? Wrong! It won’t even let me talk to customer service during their open hours because the SIM card I bought didn’t come with extra money on it.

Terrible services and horrible help. I’m not the only one who’s gotten this problem, so I’ll be changing phone carriers as soon as I can. Seriously, if you’re reading this, you can do better.

App Privacy

The developer, EE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Identifiers
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • User Content
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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