HomeWAV

Name: HomeWAV
Rating: 3.9 (11020 reviews)
Author: HomeWAV

Social Networking

Free

11K Ratings
Ages

4+
Years
Category

Social Networking
Developer

HomeWAV
Language

EN
English
Size

97.5
MB

HomeWAV Mobile App Features: - New to HomeWAV? Create a free account. - Returning visitor? Login with your username and password. - Fully registered and approved visitors will be able to choose the facility and add inmate. - See available funds, add funds or transfer funds. - Add, update or change credit/debit information. - Only pay for the minutes you use. No plans or packages. - Once logged in, the inmate will see you are available and can initiated a phone call, video call or message (*If allowed by facility). - Visitor will receive notification once inmate is logged in. - Easily schedule onsite visits (*If allowed by facility). - No scheduling required for remote video visitations. For best results, a WIFI connection and use of headset are suggested. Note: Not available at all facilities. Phone and video costs will vary.

Ratings & Reviews

3.9

out of 5

11K Ratings

Impressed until yesterday
01/25/2020

K@H.
Up until yesterday when my app updated I was super impressed with this app. It allowed my family and I to talk to my brother-in-law and we video called every day multiple times a day, but now that you guys have updated the app, it rings and it doesn’t allow me to answer him, I hit the answer button and it just continuously rings sometimes instead of answering at all. 20 minutes ago, I FINALLY, after countless missed calls and getting kicked out of the app multiple times got it to answer the video only for us to be kicked off our video for failed communication FOUR times so we just completely abandoned this app completely and I paid to have him call me instead of being able to video and actually see him like normal. Please fix the issues, I LOVED this app until these problems started occurring and it really is helpful for the inmates and their families to still be able to see each other face to face in the comfort of their own homes daily. I’ll give it three stars for now, before the issues occurred I would have given it five. I would love to keep using this daily if the issues get resolved so hopefully soon it will be back to running as good as it was before it updated!
Impressed until yesterday
01/25/2020

K@H.

Up until yesterday when my app updated I was super impressed with this app. It allowed my family and I to talk to my brother-in-law and we video called every day multiple times a day, but now that you guys have updated the app, it rings and it doesn’t allow me to answer him, I hit the answer button and it just continuously rings sometimes instead of answering at all. 20 minutes ago, I FINALLY, after countless missed calls and getting kicked out of the app multiple times got it to answer the video only for us to be kicked off our video for failed communication FOUR times so we just completely abandoned this app completely and I paid to have him call me instead of being able to video and actually see him like normal. Please fix the issues, I LOVED this app until these problems started occurring and it really is helpful for the inmates and their families to still be able to see each other face to face in the comfort of their own homes daily. I’ll give it three stars for now, before the issues occurred I would have given it five. I would love to keep using this daily if the issues get resolved so hopefully soon it will be back to running as good as it was before it updated!
Disappointed with the update!
05/19/2020

bellahelmy
I loved the app until the last update just a few days ago. I was able to see and hear the audio clearly, it lagged here and there but I wasn’t about to complain when I finally had the opportunity to see and talk to someone in jail over an app! After the update, I am no longer even able to stay logged in! It logs me out and has me unable to get any calls or notifications anymore and so I can’t even have a conversation anymore with the person I’m tryna talk to! EVERY time I gotta log back in. And every time it shows me the terms and conditions and I gotta confirm and accept it and then log back in again. That’s just insane. And a complete waste of an app that provides this service. I’m seriously fed up after a week almost of not even being able to talk to the person I’m tryna talk to! It really messes up with your emotions as this is never gonna be easy to deal with or easy to talk with a loved one that’s an inmate. So that whole oh-we-almost-have-it-working-and-up-again then it doesn’t work and you can’t see or talk to them, is a realllllllly messed up feeling that this app’s purpose should be to avoid from happening and help demolish entirely, and instead, connect you to the person instead of play with your emotions hot n cold like that! Please fix that! It was great otherwise BEFORE the update.
Disappointed with the update!
05/19/2020

bellahelmy

I loved the app until the last update just a few days ago. I was able to see and hear the audio clearly, it lagged here and there but I wasn’t about to complain when I finally had the opportunity to see and talk to someone in jail over an app! After the update, I am no longer even able to stay logged in! It logs me out and has me unable to get any calls or notifications anymore and so I can’t even have a conversation anymore with the person I’m tryna talk to! EVERY time I gotta log back in. And every time it shows me the terms and conditions and I gotta confirm and accept it and then log back in again. That’s just insane. And a complete waste of an app that provides this service. I’m seriously fed up after a week almost of not even being able to talk to the person I’m tryna talk to! It really messes up with your emotions as this is never gonna be easy to deal with or easy to talk with a loved one that’s an inmate. So that whole oh-we-almost-have-it-working-and-up-again then it doesn’t work and you can’t see or talk to them, is a realllllllly messed up feeling that this app’s purpose should be to avoid from happening and help demolish entirely, and instead, connect you to the person instead of play with your emotions hot n cold like that! Please fix that! It was great otherwise BEFORE the update.
3 1/2 stars
02/25/2020

Janadanielle1
I have been using the app for about a month and a week and it’s been great in communicating back and fourth with my current boyfriend. UNTIL YESTERDAY. The inmate is able to send you a text message notifying you that they are online and would like to video chat. Once I go to open the app it sits on the home page and loads and loads and loads for about 15 minutes and never actually finishes loading. I have to close out the app and go back into the app only for it to sit and load and load and load some more. By that time it’s been 30 minutes and I never got to even video chat with my boyfriend. I am getting extremely frustrated with it. I have had to delete and re download the app SEVERAL times and even then.. It does the same thing. It needs to be fixed. It’s absolutely annoying and it’s frustrating to not be able to see or speak to your loved one all because the app won’t load. Myspace from 2006 loads faster than this app.
3 1/2 stars
02/25/2020

Janadanielle1

I have been using the app for about a month and a week and it’s been great in communicating back and fourth with my current boyfriend. UNTIL YESTERDAY. The inmate is able to send you a text message notifying you that they are online and would like to video chat. Once I go to open the app it sits on the home page and loads and loads and loads for about 15 minutes and never actually finishes loading. I have to close out the app and go back into the app only for it to sit and load and load and load some more. By that time it’s been 30 minutes and I never got to even video chat with my boyfriend. I am getting extremely frustrated with it. I have had to delete and re download the app SEVERAL times and even then.. It does the same thing. It needs to be fixed. It’s absolutely annoying and it’s frustrating to not be able to see or speak to your loved one all because the app won’t load. Myspace from 2006 loads faster than this app.
Disappointing
08/18/2024

Mikialama
This is an app full of glitches but is unfortunately the only one of its type used by our county jail. It’s a shame because they have entirely eliminated face to face visits in favor of this app. I understand why, but it would be nice to have a replacement method that works. And doesn’t cost and arm and a leg to use. Lots of families who use this don’t have much income coming in , but it is soooo expensive. I think we have spent over two hundred dollars a month—for something that works so poorly. The same thing happens over and over. We can’t text the person nor receive their texts. That has happened multiple times despite following instructions to fix that bug. And many times, their call doesn’t not come through. Or the call comes in but one or the other of us can’t hear each other. I appreciate being able to have any contact, but this is giving our whole family major anxiety in a situation in which we already have enough of that. We aren’t the ones who broke the law. Please don’t punish us by making this season of incarceration of a family member so much harder.

Developer Response
Hello, we appreciate you taking the time to leave a review about your experience using HomeWAV. We know how important it is to stay connected to your loved ones during this time, and truly want to offer the best service and support that we can. We are always working towards creating a more efficient and user friendly platform, so feedback like yours is invaluable to us. Our Visitor Support team would be happy to talk with you regarding any concerns or questions you may have. Please do not hesitate to reach out to us by calling 844-394-6639 or email at support@homewav.com. We look forward to helping you.
Disappointing
08/18/2024

Mikialama

This is an app full of glitches but is unfortunately the only one of its type used by our county jail. It’s a shame because they have entirely eliminated face to face visits in favor of this app. I understand why, but it would be nice to have a replacement method that works. And doesn’t cost and arm and a leg to use. Lots of families who use this don’t have much income coming in , but it is soooo expensive. I think we have spent over two hundred dollars a month—for something that works so poorly. The same thing happens over and over. We can’t text the person nor receive their texts. That has happened multiple times despite following instructions to fix that bug. And many times, their call doesn’t not come through. Or the call comes in but one or the other of us can’t hear each other. I appreciate being able to have any contact, but this is giving our whole family major anxiety in a situation in which we already have enough of that. We aren’t the ones who broke the law. Please don’t punish us by making this season of incarceration of a family member so much harder.
Developer Response 05/06/2024
Hello, we appreciate you taking the time to leave a review about your experience using HomeWAV. We know how important it is to stay connected to your loved ones during this time, and truly want to offer the best service and support that we can. We are always working towards creating a more efficient and user friendly platform, so feedback like yours is invaluable to us. Our Visitor Support team would be happy to talk with you regarding any concerns or questions you may have. Please do not hesitate to reach out to us by calling 844-394-6639 or email at support@homewav.com. We look forward to helping you.

We’re working behind the scenes to bring you the latest improvements, performance updates, and improved reliability to continue enhancing your app experience and helping you connect with your loved ones.

Version 2.24.0

11/19/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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