HSA Bank 4+

It is clear you do not test your product at all before releasing it to the public. If i had the option to use a different bank i would but unfortunately you are my company’s chosen HSA provider. Perhaps this captive customer base is why you feel like such a useless app is acceptable in the first place. Please fire your current team of app developers and hire some people with at least a high school level of competence. Whoever wrote this app might be cheap, but even if they were free it would be overcharging.

The old app wasn’t perfect but it was at least an app optimized for phones with basic functionality. This abomination is essentially a broken website mirror with most of the features removed. You can see a basic account overview, and you can upload an expense receipt. But it is like using a web browser. Everything is zoomed way out, and the upload feature is a link saying click to browse your computer. When you try to update a provider address you get a window completely out of size you have to scroll around in. At the end of it all I was randomly logged out. There is no option to use fingerprint login so you have to type everything out each time. Overall i’d give this a 0.5/5 and would not recommend anyone waste their time with it.

This app is horrible and, despite the 1 star review, it doesn’t seem like they are doing anything to fix it. Where to begin? The log in is a pain. Most of the times, you have to try two times because the first time it’s just stuck. Despite telling it not to challenge my device, I kept having to do an extra step to verify before I can move forward. And once I finally get into my account, the app is sooooo slow at doing anything. And MANY TIMES my claim gets rejected because the system did not receive the second page, despite showing that it did. And that took me awhile to figure out as the rejection notice is very ambiguous about why it rejected my claim and what it wants from me. You get a standard rejection notice. AND DONT EVEN TRY TO CALL CUSTOMER SERVICE because I gave up on that a year or two ago because all they can do is send an email to the claim company because it’s a third party situation. Most of the times, I just end up using the website instead of the app. But the website is equally bad so I have to switch back and forth and try to pick the lesser of two evils to get the work done. Very upset that I’m always required to DO TWICE THE WORK because of how horrible this app and website is.

The old app wasn’t perfect, but at least it mostly worked, and I could do basic things like see my account balance, and log in securely with Face ID, and upload receipts. This app doesn’t even show pending transactions (three this month that HSA bank texted me about, and said “log into your account to see the transaction details” just aren’t there - I finally found them buried deep in a menu on a random page that allowed me to use an SSO link to pull up my account history) doesn’t save my login info, and I’m not going to trust anything that pulls up a pop-up in-app browser to upload receipts reliably, and not lose my HIPPA protected data - not to mention how painfully slow the okta links are to load… I have no idea why, in 2022, a BANK would choose to do a scrap-and-replace project like this, rather than continuous improvement of their existing app, but this app feels like a irresponsible release… If I could give it zero stars, I would… (This is a petty aside, but it gives a window into the lack of attention to ANY details in the app: I don’t know how this even made it past HSA’s marketing team - their logo doesn’t have the appropriate spacing around it, and is just crammed up in the top corner.)