Worst app ever I have issues with it nearly every day. I wish my building used a regular old fashioned fob system. Today the sensors in my building aren’t even registering the app when it’s opened and appears to be functioning. The app asks me to update it so I tried updating it in the App Store, but then it just freezes and the update doesn’t work. Wish they could get this fixed it’s a total nightmare when you’re in a hurry to be somewhere and just get home. One time I had to go downstairs and go to an appointment with a bathrobe on because I couldn’t get inside my apartment and my building does nothing to help either because they don’t have spare physical keys of any kind and need a manager on duty to unlock your house door. Such a hassle for nothing!!! Do not have the patience for this in my life!!UPDATE: MARCH 6TH:Another issue with the app today. I try to unlock my door and it’s flashing red. I asked my family member to unlock the door for me remotely. Nothing happens. They are doing it correctly, over and over. My building does not provide physical keys at the front desk. A lot of improvements need to be made here it is not ok to waste people’s time so frivolously in the name of high tech profits.
Dear,We’re sorry to hear about your experience and truly understand how frustrating it must have been. Our goal is to ensure smooth and reliable access for all residents, and we appreciate your feedback.To clarify, the building’s access control system supports RFID cards, key fobs, and mobile devices. If you encounter any issues with the app, you can request a physical access method (RFID card or key fob) through the app (requests are received by property management) or directly at the front desk.For immediate assistance, you can contact the Resident Assistant via the app under the "Help" section in the 9-dots menu. Additionally, the front desk is available at any time and can coordinate an on-site visit to resolve your issue.Currently, there are 1,600 active users in the building. While occasional technical difficulties may arise, we are committed to addressing them as quickly as possible. Please don’t hesitate to reach out—we’re here to help!Dear,The property management has purchased 1,200 RFID cards.To receive assistance, please contact us privately at support@multitronikllc.com with your unit number and contact information. This information is essential, as we cannot assist you without it.Thank you for your cooperation.
