311Direct is a mobile application which enables the residents of Miami-Dade County to report neighborhood problems and code violations to the 311 Contact Center.

Users can attach a photo of the problem

Submit relevant details

Choose to remain anonymous or provide their contact info for follow-up

Check the status of their submitted reports

Create a profile for fast reporting

Use Ask 311 to contact the call center

What’s New

Version 4.0.2

Various bug fixes and improvements.

Ratings and Reviews

iruletheworld123 ,

Keeping complaints at bay...

I feel like this app was just made to please the public and make us think they actually care. No matter how many times you report an issue, little close to nothing is done in response. There are still dead cat remains around the streets left unattended to for WEEKS. It's much easier to ignore a web complaint then to have an actual human being tell certain county officials how canniving, corrupt, and nonchalant they are when it comes to the people they are supposed to represent and take care of. This app is sad excuse for a solution to a problem that doesn't affect the ones that made the stupid app in the first place.

Cat5311 ,

Banana boat app!!

I am now dumber for having downloaded this app. Avoid if u dont want to waste space on your phone. You'd think that after a year of promoting this app at the Mdade website they would bring a bit more to the table than this trash. As a previous review eluded this app is for people who have nothing better to do than call 311 and complain. Hint to the reffy webmaster at least add something else like property tax viewing to not insult our intellegence.

Namesake00000 ,

Good start, need to add more features

It's doesn't do everything that I expect from an app but its a start and there is a long way to go. Add property info, tax info, option for public meeting alerts, location based alerts for FDOT, MDX, PWD, MPO, etc., trash pickup days , request for bulk pickups, water bills and payment option, permit status, permit inspection request item, traffic citation viewing and payment, service related complaint and complaint status....just make it useful.

App Privacy

The developer, Miami-Dade County, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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