Genesys Cloud Insights

Business

Free

Meet Genesys Cloud™ Insights, your comprehensive mobile app designed to deliver the tools you need to ensure a thriving and efficient contact center. Insights makes it easy to get clear and practical insights to monitor and optimize your team's performance in real time. Elevate your business with confident, timely decision-making. Real-time visibility, actionable insights: * View interaction queues: Keep your finger on the pulse of customer conversations with real-time visibility into interaction queues. * Monitor team key performance indicators (KPIs): Be on top of your game with a comprehensive view of your team's KPIs. * Configure alerts: Worried about conditions going out of adherence? Customize alerts for instant notification of any deviation to ensure that your team always operates at its best. * Receive and manage notifications: Stay connected and informed on the go! Receive essential notifications right on your device. With Insights in your pocket, experience a new level of efficiency and empowerment as a contact center supervisor.

Ratings & Reviews

  • 3.0
    out of 5
    2 Ratings

- Updates launch icons and supports different themes. - Adds Mexico and Singapore environments regions.

Version 2025.703.0

The developer, Genesys Telecommunications Labs, Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

  • Data Not Linked to You

    The following data may be collected but it is not linked to your identity:

    • Usage Data
    • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

The developer has not yet indicated which accessibility features this app supports. Learn More

Information

  • Seller
    • Genesys Telecommunications Laboratories, Inc.
  • Size
    • 19.9 MB
  • Category
    • Business
  • Compatibility
    Requires iOS 16.0 or later.
    • iPhone
      Requires iOS 16.0 or later.
    • iPad
      Requires iPadOS 16.0 or later.
  • Languages
    English and 23 more
    • English, Arabic, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
  • Age Rating
    4+
  • Copyright
    • © 2025 Genesys
  • Developer Website
  • Privacy Policy

    • More by Genesys Telecommunications Labs, Inc

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