Culver's 4+

App is getting better…still needs some work

I use apps more often then not to order food from fast food restaurants and was happy to see the Culver’s app was back. I had high hopes, but unfortunately I was let down. I placed my first order and it took so long to get through the process. The app is not very responsive. I also use it often to check on the flavor of the day at different Culver’s in my area, it is how I decide which one to go to. I like that you can enter your location and see the nearby locations and each one’s flavor of the day. It would be nice if you could click on the flavor and it would show a picture and tell you the little blurb about the flavor. I still use the app for informational purposes, but I don’t use it for ordering, the process just takes too long. Apple Pay would be a great addition, as well. Most of my other fast food apps have offers that I can apply to my order and rewards I can earn for future visits, that would also be a great upgrade. If I have my whole family and want to order ahead on the app, I unfortunately choose a different restaurant.

Developer Response ,

We're so sorry for the frustrating experience and are working hard to improve it, including in the latest release (1.4.3) where Apple Pay is now accepted as part of the new and improved checkout. Please let us know of any issues with the update.

Glad there’s an app but a long way to go

Glad there’s an app but there’s still a long way to go. It’s essentially the website UI packed into an app. Ordering process is smooth but I feel like to really compete with the other apps, some sort of points or rewards system or coupons being available is needed.

Although my biggest gripe and the reason it’s 2 stars instead of 3, is how do you have a feature of your restaurant called the flavor of the day for your ice cream BUT THERES NO WAY TO ORDER IT ON THE APP? I was going to place an order for a burger basket and saw the flavor of the day today is Really Reese’s. OMG that sounds amazing. I go to the dessert spot and try to make it as a concrete mixer or a sundae and all you can do are add individual toppings. I went back to the main menu and clicked on the flavor of the day to read more about it and there was an “order this!” button so I thought I finally figured it out. Nope. Brought me to three desserts tab where flavor of the day doesn’t exist anymore. Being able to choose a concrete mixer or a sundae and having a button or option to “make it the flavor of the day!” or something seems like a necessity. I ended up not going to Culver’s because I didn’t feel like going there to order through the drive through or inside just to get the FOTD and I couldn’t do pick up since it wasn’t an option in the app.

Honest Review

I was surprised to see on Culver’s website that they re-released an app, so I downloaded it today and gave it a whirl.

I like a UI and find it to be intuitive, but the input response time seemed to be delayed to a point where ordering on the mobile website (based on my previous orders) seemed faster and more responsive. I prefer apps over mobile websites, and I’m not sure why the app response time is delayed, but once that gets smoothed out I’ll happily adjust my rating.

Couple of suggestions:
• It might be helpful to notify users on first time use to set their Culver’s location and to log in before creating an order.

• I would the “Plan your treats ahead” advert below the menu on the home screen.

• The corn dog item was difficult to find as it is placed under chicken & sandwiches label. I’d list it under sides.

• I don’t want to have to add my payment information every time I use the app. I didn’t see an option to store my payment info upon checkout. It’s possible it’s been saved, but I won’t know until I order again. As another reviewer mentioned, Apple Pay would be a nice feature, too.

• After ordering I pressed the button to save my order as a favorite and nothing happened. Might want to have the dev team check that out.

Developer Response ,

Thank you so much for the constructive review. We're in the early days of offering an app and are committed to rapid improvements. Your suggestions above are now in our backlog, and hopefully you were able to eventually sign into MyCulver's to save your payment info at checkout and manage it in the Account Center. Also, The Favorite Order saving on the confirmation screen should have triggered a success message, so we'll look into why that may not have happened for you. Thanks again!