This app “looks” nice but functionally it is weak. It’s as if a digital art and design major designed it but didn’t test it with someone who ACTuALLy uses the app. 1. Why can’t I see a full page of all active claims at one time instead of the ridiculous “roll a dial” style searching. So annoying!2. Why can’t I print off a full page (excel format) of all active claims for each dependent? If one family member has 20 claims it’s a pain in the rear and I want to have a one page fast sheet to print off so I can keep track of their status. 3. Also, the status of each claim says “processed” even if it’s not finished being processed. Why not “in process” or “completed” or “finalized”. It gets very confusing when trying to pay hospital bills. It looks like something of finalized but it’s actually still being processed. Fix these obvious weak points and I would give it a much higher rating.

Easily the most annoying thing about this app is how often they roll out updates and that they won’t let you use the app until you have. There are other issues like sometimes documents don’t show up. Duplicates of things will show and claims don’t update.

I have never used a more difficult app in my life. This insurance is ridiculous. If it was not forced on us by employer we would never have picked it up. We are stuck with it and to upend our medical items and have to play shell game again is frustrating. Our daughter gets an infusion every 8 weeks and we now have to hunt for a provider that will take this insurance. She was perfectly fine with her choice of provider and now we cannot use them. If government could do the THING in our favor that would be to get healthcare under control and slap all the insurance companies into line.

I have been on this insurance for 3 months now and have been through the same cycle trying to find care. I call 5 numbers and NONE of them are accurate. Get discouraged and give up then a few weeks later do it all over again. Call the member care hotline and they can’t do anything. Listed as a PCP? Surprise, it’s a pediatric cardiologist. Looking for a psychiatrist? Oops it’s the ER. This is so depressing I just want to be able to find care.