Terrible app. The “Upload claim documentation” feature, which is arguably one of the two main reasons anyone would download an HSA/FSA app, is completely nonfunctional. The only positive is that however bad the app is, at least it’s still better than the web portal. On the web portal, I can’t even get past the login screen: there is no clickable web element. At this point, I’m probably going to just mail or fax the darn things, because this is silly.

The app makes it very easy to confirm whether an item is eligible for FSA usage before purchase. With the EZ-Scan feature, simply scan the item’s barcode, and it immediately tells you whether or not it’s eligible. No more guessing, Google searches, or denied claims. It’s also a quick way to see what your account balance is. No, I would not recommend attempting to use the app as a one-stop-shop for managing your FSA, but that’s not the point of this app. This is intended as a quick reference while you’re actively shopping. You’ll still need to log onto the computer every once and a while to do things like submitting documentation and making check reimbursement requests.

App doesn’t work. Every time I try to sign in I receive an error message that says “CommunicationError. We are unable to process your request at this time. Please try again later.” I’ve tried multiple times, on different days, different times of day, different WiFi/Internet connections, on cellular. I always get this same error message. This new app is complete garbage.

App is broken as described by others. Still doesn’t allow authentication. MFA is failing. I have tried it again in the new year and it accepts the user/ password authentication. Giving it a tentative 3 stars as basic functionality seems to work. I’ll upgrade it if it stays stable.