iPhone Screenshots

Description

Grab is Southeast Asia's #1 ride-hailing app, food delivery service, and cashless payment solution all in one. Get the most convenient booking service for private cars and taxis from the largest community of drivers in the region, food delivery from your favourite restaurants to satisfy any craving, and cashless payments in-app and at merchants across the city. Whatever you need, Grab has you covered.

Grab's wide selection of services are available to users in 8 Southeast Asian countries (services vary by city):

Rides
• JustGrab: Get the nearest car or taxi at an affordable upfront fixed fare
• GrabCar, GrabCar 6: Affordable everyday private car or luxury ride; ride solo or with a crew up to 3 or 6; book a single ride or rent by the hour
• GrabBike: On-demand bike service; best choice to beat traffic quickly and safely
• GrabTaxi: Get a taxi with an upfront fixed fare wherever you are, whenever you want
• GrabShare: Share a ride with another party headed in the same direction and save money
• GrabTrike: Three-wheeled transport option which provides convenience and flexibility with upfront fixed fares
• GrabHitch: Social carpooling; Schedule your ride in advance and get a shared lift
• GrabFamily: Family-friendly ride with a child booster seat for your little ones
• GrabAssist: Extra assistance ride for seniors or people with disabilities
• GrabCoach: Book a minivan or bus whenever, wherever you need it

Food delivery
• GrabFood: Order from your favourite restaurant and get meals delivered to your doorstep

Parcel delivery
• GrabExpress: Affordable, fast and reliable courier service with insurance for your items

Grocery delivery
• GrabFresh: Handpicked groceries delivered from store to door within an hour or at a scheduled time

Cashless payments
• GrabPay: A safe and secure mobile wallet where you can easily pay for your rides, food delivery, and at local merchants with just a few taps on the Grab app

Rewards
• GrabRewards: Earn rewards points for every dollar you spend and use them to redeem awesome deals in the GrabRewards catalogue

eScooter rentals
• GrabWheels: It’s the new, fun, eco-friendly way to travel. Try it today!

To learn more about information used in our App, including for interest based advertising and cross-device tracking, and to exercise certain opt-out choices you may have, please refer to our Privacy Policy.

Privacy policy at https://www.grab.com/privacy

What’s New

Version v5.138.0

Bugs are scary: they appear; they may stick around. That's the part of the risk. But you don't need to be scared anymore.

We break up with app bugs all the time, thanks to our team of engineers.

To All the Bugs We've Killed Before, P.S. We Still Hate You. Always and Forever.

***
Update your Grab app to version 5.138 now to enjoy a bug-free experience.

Ratings and Reviews

4.2 out of 5
1K Ratings

1K Ratings

Devastator77 ,

Terrible Customer Service

The app works fine when it works but building a ride share app is not hard. When things aren’t working, it takes 20-30 interactions with customer service AT A MINIMUM to get this fixed. The first order team has the technological knowledge of my grandmother (they know what an app and email is but not much more) and getting to somebody knowledgeable is near impossible. Also, when I call in I don’t want to hear “fill out an online form” to then get into email correspondence and then get told “call us” which has literally happened on every interaction with customer service for me. It’s disappointing because I joined hearing the customer service is better but frankly Go-Jek is cheaper and in Singapore, taxi drivers are great from a service perspective and readily available.

Developer Response ,

Thank you for your feedback and for letting us know about your user experience. We hear your concerns and will work harder to improve our app and services. If there are any other inquiries or feedback, you can drop us a message via the Help Centre or our social media platforms. Thank you.

JAIOSUSER ,

Violates Apple’s policies?

I recently reinstalled the app on my iPhone, choosing the Sign In with Apple option this time for better privacy. At first it worked fine, but after I gave the app my phone number it forced me to use Sign in with Facebook because I had previously used it to sign in, allegedly for “security”.

This is silly. I don’t want to use Sign in with Facebook. I hate Facebook and want nothing to do with them. I want to use Sign In with Apple, but Grab won’t let me. Also, practically speaking, what is a user supposed to do if they’ve deleted their Facebook account? Can they never use Grab again until they’ve changed their phone number? In short, this seems like either a.) a bug that is resulting in poor UI/UX, or b.) a sneaky attempt to force users to allow Sign In with Facebook, and all the tracking and data harvesting that this entails.

Per Apple’s policies, any app that offers Sign in with Facebook HAS TO offer Sign In with Apple, so this seems like a clear violation of the official requirements for iOS developers. Maybe just a bug? If so, fix it please. If not, shame on you. I am reporting this to Apple.

Developer Response ,

Thank you for your feedback and for letting us know about your user experience. We will feedback this to the relevant team for their assessment. Feel free to reach out to us via the Help Centre or our social media platforms if there are any other concerns.

Boo for Grab ,

Terrible Service

I ordered food through the app. The order was confirmed and said “restaurant is preparing your order,” “expected delivery 5:50-6:05pm” at 6:05 I checked the app to see where the driver was, is saw “your order has been cancelled as we don’t have an available driver. Try to place your order again.” No message, no email, no nothing. Just a change in the status when I went to check on my (previously confirmed and in process) order. When I went to try to place my order again, the restaurant I ordered from was unavailable. I called “customer service” and was told I “could try to call the restaurant and place an order and then take a grab to go pick it up.” I asked for help placing my order from the restaurant, help getting other food delivered, help with anything at all that could improve the situation. I was told that they don’t have the ability to assist with orders (I was told this from the customer service number on the app that I ordered from.) I (used to) use grab literally every single day for transport and very frequently for food delivery. I will no longer be using them.

Developer Response ,

That doesn't sound right! Please reach out to us via the Help Centre or our social media platforms so that we can investigate.
🙏

App Privacy

The developer, Grab.com, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Search History
  • Browsing History
  • Identifiers
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Contacts
  • User Content
  • Search History
  • Browsing History
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Financial Info
  • Contact Info
  • User Content
  • Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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