Extremely inconsistent experience with this app. When it comes to identification you want something thats reliable. You would expect this app from a contractor the state hired to be able to do that. But no, it works, just not when it matters. One time the app just didn’t work and I had to reinstall and set it up again. Just now the ID just was not showing at all until after I closed it and opened it again a few times which prompted me to write this review. If any of these moments occurred during a moment when I absolutely needed my ID, I would have been screwed. I have no idea why the state of Virginia cannot just provide integration with the Apple Wallet like about a dozen other states. EVEN WEST VIRGINIA HAS THEIR ID AVAILABLE IN APPLE WALLET. Cmon now, what were yall thinking. Overall it is a good, simple app but the unreliability just kills it. Please please please add integration woth Apple Wallet soon because yall got ripped off big time with who you hired to make this.

Among the worst experiences with an app ever. In the end, not even able to register in the system - so no ability to use the app. The registration process has a bit of irony, though. Apple Face ID allowed me to open my phone, download the app and open the app, after deleting the earlier version I had attempted to install over a year ago before coming up against the same issues: The problem still arises in registering in the new and improved version of this app - OK, maybe new, but not improved. All I’ve gotten after dozens of tries is “Oops. We can’t verify it’s your face.” So, passcode security on my device got me to a place using the same technology (facial recognition) that doesn’t believe what the crack CBN/DMV tech believes. The app is actually quarreling with other facial recognition features while all I can do is watch with my face that no longer opens the secret door. Welcome to the brave new world.

If I could give this zero stars, I would. This has got to be one of the biggest insults to anyone I’ve ever seen. I try to imagine the thought process of whoever released this: “Let’s create an app that no one can use and is so user unfriendly that even the one thing that the user absolutely needs to even use it won’t work: the scanner. I’m not entirely sure why you would not allow a manual entry for this because the scanner is horrible. It’s blurry, and it’s like it was taken on an old flip phone you found in a Tibetan cave. Why is it that government websites, apps, and graphics in general (including the user experience) are among the worst. I understand you’re probably replicating how most people feel anyway dealing with the government/DMV, but this is a bit on the nose, isn’t it? Just add it to Apple wallet already and delete this awful app.

Not only is this mobile ID pretty much useless in Virginia… but if you don’t open it regularly to refresh, when you do open it, you’re presented with a notice that says “you haven’t refreshed in a while” and you’re asked to connect to the internet and try again. First of all, it’s a phone. It’s always connected to the internet. Secondly, when you do hit “try again,” nothing happens. Eventually you get tired of waiting and force close the app. When you relaunch it you discover the ID has self-deleted and you have to go through the entire setup process again. Your tax dollars at work, folks! On a government contract with a company for a useless app that doesn’t even work right.