My husband is in Lawrence correctional I don’t get message notifications anymore although it is turned on on my end the messages are no longer instant I have had messages deduct money from me and him saying he never received it it’s almost a day in a half delayed I’ve just sent 4 messages and he’s messaging me saying why I’m not replying an I’m just like wow I’ve sent 4 messages since I don’t like it anymore truthfully we are starting to slow down on using it it was great when we couldn’t talk due to the constant lockdowns and having instant which was what the facility told me would happen when I had concerns before they even got these tablets that was reassurances and now it’s tremendously went down hill the connection between me and my husband feeling secure and a sense of being able to communicate had changed I’m sure they made way more money because if your like me when it ran out due to instant I was adding more and more and him now I barley look it this because it’s not beneficial to us anymore due to the delay it’s frustrating

This app has constant connection issues. I will get red errors frequently. There is no support. DO NOT logout and try to log back in thinking it will fix the problem because then you will not be able to log back in until whatever issue they have is fixed. It’s really annoying and just happens suddenly mid conversation with no warning. I’m not sure if every facility is 15 cents a message but the one I use is and while that doesn’t sound like a lot it can add up quickly. It’s pretty high considering the connection issues and lack of delivery of some of the messages causing you to have to repeat things you say and clarify things in conversations with your incarcerated individual.

My husband is incarcerated at Shawnee Correctional Center. We're experiencing significant delays in receiving text messages since the recent changes to the communication system.Initially, the new tablet system allowed for near real-time text messaging, which was a vast improvement. We were able to communicate often. However, following a paper notice notification from within the walls about potential delays, the lag time has increased dramatically – we're now receiving messages one to two days after they are sent.This delay is causing considerable frustration and impacting our ability to maintain consistent communication. We understand the IDOC transitioned to a new provider, but this current situation is creating unnecessary hardship. While we appreciate the intention behind providing tablets and text messaging, the significant delay negates much of the benefit. We were also spending more on messaging credits when the communication was more immediate. Now that the messages are delayed, this cost is reduced.We're hoping to find a solution to improve the timeliness of message delivery. Any assistance you can provide would be greatly appreciated.

Updated to the new version and now I can not get logged into my account because it is stating my account is logged into to many devices. I cleared all my caches, deleted and redownloaded, changed password and still nothing. Want a support ticket haven’t heard back. It’s very frustrating. I’m not sure how else to get into my account that I have money on. This app has been very disappointing coming from GTL services that even offered a customer support line directly to assist. We can’t even get email confirmations on this service the entire system is disappointing.