* Fixed a bug where WhatsApp interaction didn't arrive properly for a small set of users

* Fixed a bug where incoming voice notes didn't work for specific users

* Added support for inbound WhatsApp Voice * Added support for WhatsApp Voice Notes * Added support for Canned Responses with variable substitutions * It is now more clear which chats have unread messages * Added support for outbound direct routing SMS queues * Added support for internal callbacks * Bugfixes & Improvements

* Bug fixes and improvements

* Added voicemail transcripts * Voicemails will now play on speaker by default * Fixed a bug with taking calls in the car * Other bug fixes and improvements

* Support for Click-to-WhatsApp * Added visual and audio feedback when reconnecting * When selecting a canned response, only responses linked to your current queue will be shown * Added retry button when AI Summary fails to fetch * Added secure pause on non ACD calls * Added letters to the keypad for easier vanity number dialing * Other bug fixes and improvements

* Improved support for Genesys Attempt Recovery, no admin setting needed anymore * Fixed a bug when a second call comes in during an interaction * Bugfixes and improvements

* Fixed a bug where the app would crash

* Added automatic connection recovery when the network drops or switches (Genesys attempt recovery) * Enhanced in-app notifications - tapping a notification now navigates directly to the relevant screen * Searching for contacts now works the same whether you use uppercase or lowercase letters * Fixed a bug where the interaction name would show "No name" even though a name was available * Other bugfixes and improvements

* Support new Genesys Station API

* Fixed additional issues where the connection lost screen would show incorrectly at the end of a call * Increased the time that an AI summary can load * Bugfixes and improvements

* Added support for showing interaction data for web messages * Show the correct phone type for contacts * Fixed an issue where the connection lost screen would show incorrectly at the end of a call * Bugfixes and improvements

* Added option in admin console to disable dialing out validation * Notification improvements * Improvements to AI summary UI * Improvements to local contact matching and KVP push * Translation updates * Other bugfixes and QoL updates

* AI Summary UI improvements

* Possibility to set Mobile Office as your default calling app * Option to edit the Genesys AI summary during wrap up * Addition of a "MobileInteraction = True" boolean in the participant data to differentiate between Desktop and Mobile calls * Bugfixes and improvements

* Addition of a “Call lost” screen when your internet connectivity drops * Show department and title info when searching agents to transfer to * Stop playing voicemail when switching tabs * Darkmode improvements * Numerous other bugfixes and quality of life improvements

Bugfixes and improvements: • Fix for users not receiving incoming call ring • Fix for audio issue when returning from hold

* Bugfixes * Improved call logging * Show all phone numbers for a contact * A transferred call also includes notes (if enabled) * Move automatically to on queue after ooo (if enabled) * Choose between light and dark mode separately from your system settings * Improved support for Apple CarPlay

General bugfixes

Improvements and bugfixes: - Improved loading state interaction details - Fix for failed outbound call in case of removed favorite queues - Responsive keypad

Improvements and bugfixes: - Allow users to call Genesys Voicemail from Mobile Office - Updates to responsiveness keypad - Allow for partial contact permissions - Improved speed of picking up call - Improved error handling for missing microphone permissions - Improved error handling when call gets interrupted due to network reasons

Bugfixes and improvements • additional technical logging (support) • fix for certain scenarios with missing incoming calls • fix for certain scenarios where user is not able to pick up call • UX improvement messaging text box

Improvements and bugfixes: - Fix for app being stuck in “setting up audio” when picking up call - Fix for calls not connecting - Show recordings for direct calls - Allow display of long text in participant data

Improvements and bugfixes: • AI Summary in interaction details (co-pilot) • Show group name as subtitle (inbound group routing) • Fix for ringing issues • Fix for call stuck in ringing state • Status update of agent upon consultStatus update of agent upon consult

Improvements and bugfixes: • Fix for external login via Edge browser (SSO) • Progressive outbound campaign improvements • Click to dial: additional parameter to enable/disable E164 formatting • Ability to close toasts • Ability to launch a call from phone contacts (outside of app) • “Auto off queue” (if enabled) now also applies when dialing