HydroHome - by BC Hydro

Name: HydroHome - by BC Hydro
Rating: 4.5 (16 reviews)
Author: Insight Energy Ventures, LLC

Energy & Smart Home Management

Free

16 Ratings
Ages

4+
Years
Category

Utilities
Developer

Insight Energy Ventures, LLC
Language

EN
English
Size

91.8
MB

The HydroHome app gives BC Hydro customers tools and insights to track, understand and manage their home’s electricity use anywhere, anytime. Features of the free app: - Your whole home’s hourly energy use data up to the previous day. - A breakdown of how your home uses energy. - Insights and tips to help you save. - Custom notifications based on your budget. If you purchase a hub (optional) through the app, additional features are available: - Real-time data that shows how much electricity your home’s using right now. - Connect compatible smart home devices to see device-specific energy use. - Control compatible smart home devices (lights, thermostats, plugs, etc.) all in one app. With greater knowledge of your home’s energy use, you can take actions to save energy and money. The HydroHome app is available to most BC Hydro residential customers. Hubs aren’t available to customers in apartment buildings due to limitations with the wireless technology. For full details including eligibility, hubs, compatible smart home devices, and frequently asked questions, visit https://www.bchydro.com/powersmart/residential/tools-and-calculators/hydrohome-app.html

Ratings & Reviews

4.5

out of 5

16 Ratings

Experience is getting better
04/10/2025

TechGeek2011
Lots of changes recently and they seem for the better. I’ve read through the bad reviews and agree that having billing information would be extremely beneficial, get with it bchydro. I also understand that rolling out new technologies takes time to perfect so i can be patient as these new improvements are released. Overall, happy to be able to see where we are most using electricity so I can turn things off and hopefully save some money!

Developer Response
We appreciate your supportive feedback and are glad you’re enjoying the recent improvements! Your insights about billing information are noted as we are committed to improving your experience—thank you for your understanding as we work on enhancements!
Experience is getting better
04/10/2025

TechGeek2011

Lots of changes recently and they seem for the better. I’ve read through the bad reviews and agree that having billing information would be extremely beneficial, get with it bchydro. I also understand that rolling out new technologies takes time to perfect so i can be patient as these new improvements are released. Overall, happy to be able to see where we are most using electricity so I can turn things off and hopefully save some money!
Developer Response 04/29/2025
We appreciate your supportive feedback and are glad you’re enjoying the recent improvements! Your insights about billing information are noted as we are committed to improving your experience—thank you for your understanding as we work on enhancements!
Real-time data
03/04/2025

PJW6884
App when paired with the hub shows me how much power as I’m using it - looking forward to using it to save!

Developer Response
We appreciate your feedback and are glad you're finding value in the hub! It's great to hear you're excited about using it for savings! Thank you for your continued support.
Real-time data
03/04/2025

PJW6884

App when paired with the hub shows me how much power as I’m using it - looking forward to using it to save!
Developer Response 04/29/2025
We appreciate your feedback and are glad you're finding value in the hub! It's great to hear you're excited about using it for savings! Thank you for your continued support.
Gimmicky rather than practical
12/14/2024

Ddeejgpw
I assumed this app would be similar to other utility apps I’ve used - a quicker login than the website to information about my usage, bill, and account. I was wrong. Only some of that information is on the app and the landing page is filled with useless information - I have no interest in how my energy usage compares to an arbitrary goal set by the app. I want to know how much energy I’m using. I’ll be removing the app from my phone and requesting they delete my information.

Developer Response
Hi Ddeejgpw, We appreciate your feedback. The Home screen has been designed based on feedback from users like you and what data points are important. The idea is to provide data points like, "How much energy have I used and how much will it cost me?" and "What is the highest contributor to my costs so far?" or "I want to know if a rate change is coming and what the change is" and users wanted to know what their projected usage would be, so they can make changes before the bill is sent. We have included those to allow customers to see what they desire and quickly. We would love to know more about the items you would like to see there. As for the goal, the aim is for you to set one for yourself. We put a goal based on your avg usage, but we encourage our users to input their own. We do not know what your goal is with the app, but we wanted you to be able to set one, so you can track your progress while using the app. We are always looking for ways to make the app better and are always open to feedback, so thank you for taking the time to provide it. If you would like to have your voice heard on what you'd like to see in the app, please contact Support via in-app chat, email at support@hydrohome.zendesk.com, or by phone at 877-763-778. We will absolutely pass any feedback we get onto the development team. Especially, if we can make the app better for our users!
Gimmicky rather than practical
12/14/2024

Ddeejgpw

I assumed this app would be similar to other utility apps I’ve used - a quicker login than the website to information about my usage, bill, and account. I was wrong. Only some of that information is on the app and the landing page is filled with useless information - I have no interest in how my energy usage compares to an arbitrary goal set by the app. I want to know how much energy I’m using. I’ll be removing the app from my phone and requesting they delete my information.
Developer Response 02/13/2025
Hi Ddeejgpw, We appreciate your feedback. The Home screen has been designed based on feedback from users like you and what data points are important. The idea is to provide data points like, "How much energy have I used and how much will it cost me?" and "What is the highest contributor to my costs so far?" or "I want to know if a rate change is coming and what the change is" and users wanted to know what their projected usage would be, so they can make changes before the bill is sent. We have included those to allow customers to see what they desire and quickly. We would love to know more about the items you would like to see there. As for the goal, the aim is for you to set one for yourself. We put a goal based on your avg usage, but we encourage our users to input their own. We do not know what your goal is with the app, but we wanted you to be able to set one, so you can track your progress while using the app. We are always looking for ways to make the app better and are always open to feedback, so thank you for taking the time to provide it. If you would like to have your voice heard on what you'd like to see in the app, please contact Support via in-app chat, email at support@hydrohome.zendesk.com, or by phone at 877-763-778. We will absolutely pass any feedback we get onto the development team. Especially, if we can make the app better for our users!

- Bug fixes

Version 1.0.44

Jan 29

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
- Diagnostics
Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

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Category
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HydroHome - by BC Hydro

Energy & Smart Home Management

Ratings & Reviews

What’s New

Version 1.0.44

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

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