Screenshots

Description

RouteThis Helps runs a variety of network tests and diagnostics to help identify problems impacting smart home devices and internet connectivity. This information is shared with technical support and will help solve your issue quickly so you can go back to enjoying the best possible experience for your home internet and smart home devices.

What’s New

Version v21.04.01

Bug Fixes.

Ratings and Reviews

2.2 out of 5
59 Ratings

59 Ratings

Jeff_Taken ,

Why do I need this app?

Wyze support made me download this app and I deleted it as soon as the call was done. I did not see any data before it was sent and I have no idea what was sent. Wyze needs to find a better way to handle support. I would not download this app again, instead I will tell them that my network is fine, move on.

Developer Response ,

Hi Jeff! Our app captures general data about your network such as speed test results, signal strength to our partner's (Wyze in this case) devices, etc. There is a link in the app where you can see a full list of what we gather and our privacy policy is linked in the app description here in the store.

All collected network measurements are securely sent to Wyze so their support team can access that data to help troubleshoot your issue. If you wish to review the information you can ask the Wyze support team to see it or request a deletion. Hope this helps!

w4bxa ,

Cannot review the data collected prior to it being sent to support.

There should be a way for users to see what data is being collected before it is sent to support personnel. Are my wifi passwords in here? Who knows? Are the names of all my devices in here? Who knows.

I can see where this would be a useful tool for folks to self diagnose their network issues, but only if we can see the results.

Also, data should be deleted and removed from access by support personnel within a short time period, perhaps 7 days.

phillk86 ,

Blink Customer Service made me use this tool to get support

Blink customer service told me to run this app, this is a horrible way to go about customer support, I’ve never heard of this company and I have no idea what information is being gathered and passed along, who all has access to that data, etc.

Literally anyone with any IT security background would lose their mind if they saw this is what companies like Blink/Amazon are telling customers to do.

Developer Response ,

Hi! We take your data privacy and protection with the highest degree of consideration - there is a link in the app where you can see a full list of what we gather and our privacy policy is linked in the app description here in the store.

All collected network measurements are securely sent to the Blink support team to help troubleshoot your issue. If you wish to review the information you can contact that support team and ask to see it or request a deletion. Hope this helps!

App Privacy

The developer, RouteThis Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • User Content
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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