RouteThis Helps 4+

RouteThis Inc

    • 2.1 • 155 Ratings
    • Free

Screenshots

Description

RouteThis Helps runs a variety of network tests and diagnostics to help identify problems impacting smart home devices and internet connectivity. This information is shared with technical support and will help solve your issue quickly so you can go back to enjoying the best possible experience for your home internet and smart home devices.

What’s New

Version 22.02.18

Bug fixes.

Ratings and Reviews

2.1 out of 5
155 Ratings

155 Ratings

Jeff_Taken ,

Why do I need this app?

Wyze support made me download this app and I deleted it as soon as the call was done. I did not see any data before it was sent and I have no idea what was sent. Wyze needs to find a better way to handle support. I would not download this app again, instead I will tell them that my network is fine, move on.

Developer Response ,

Hi Jeff! Our app captures general data about your network such as speed test results, signal strength to our partner's (Wyze in this case) devices, etc. There is a link in the app where you can see a full list of what we gather and our privacy policy is linked in the app description here in the store.

All collected network measurements are securely sent to Wyze so their support team can access that data to help troubleshoot your issue. If you wish to review the information you can ask the Wyze support team to see it or request a deletion. Hope this helps!

Mo Summers ,

Fixed My Problem

This app actually works! I was experiencing problems with my blink camera system, and the blink support page recommended using this app. The app was easy to use and the directions were easy to follow. The app diagnosed my system and discovered 2 issues that were effecting my network, and also provided recommendations on how to fix the issues. I followed the app recommended fixes and now my system is working great. I definitely appreciate the help provided by this app and will use it again if I experience any future problems with my system or network. Thanks for the assist!

Ron Sauve ,

No info I couldn’t find myself

Blink rep insisted I load this app to find issues. This reminds me of scammers that say they found issues with my windows PC. (I don’t have a windows PC, I have a MacBook Pro, and I will never go back to a windows machine.) But the claimed “issues” this app says it finds and it’s proposed “solutions” are generic and a bit suspicious. The “solutions” it wants me to implement are just generic solutions anyone can do on their own, and in fact some of them I had already done before calling blink. It doesn’t engender much confidence in tech support that doesn’t seem to know as much as any fairly tech savvy person. And if all they’re doing is depending on some generic “app” to tell them what to do, what does that say about their technical proficiency?

App Privacy

The developer, RouteThis Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • User Content
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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