At first I really liked this app. Even though it had some bugs, they were not deal breaking and could be worked around (things like sending you to the beginning of the video after you make a cut). It was very convenient to be able to edit on my phone, on the go. But now, after making multiple 10-15 minute videos on this app and getting comfortable with it, I try to export my latest video and it freezes at 16%. I try to close and reopen the app, only to find that the app can’t even load my project now. I delete all my other projects, thinking surely the app is just overwhelmed with too much, but that didn’t help. I went through my phone and made sure I had enough storage for it. Didn’t help. I tried to get support but all I could find is 1. A robot support chat (which never helps in any scenario), 2. A website by adobe that explains what the app is (doesn’t help at all) 3. A community page where you can either post your problem and hope to get a response in 3-5 business days, or hope that someone else had the same problem as you and got answered. It seems that lots of people have had this problem (export freezing) and the advice that is given is to restart your phone and to download any software updates if you have any. So I try both of these things to no avail. It’s really frustrating to put a lot of effort into a video and not be able to share it with the world. And honestly the lack of real time support, especially from a company so big, is extremely disappointing. I guess I’m just gonna have to take the loss.
Hey there, we really appreciate you taking the time to share your experience. We’re sorry to hear about the trouble with exporting and the app freezing, we know how frustrating it is to put hours into a project and then get stuck at the finish line. We’ve flagged this to our support team so they’re aware, and we’re working hard on improving both performance and the support experience. Thanks again for giving the app a try and for letting us know what you’ve run into. ^JS