eToro: Investing made social 4+

I had another account with this company that I forgot that I had I had a email account which cost that I use and I had lost my password and I had problems with my identity theft of someone that I was going in the business with that messed up my telephone I had to get a new phone but I have a comet due to the fact that was able to make one more than one One email account and which cause it was up under the first email which quiz I was still connected to Google that I was able to get in so I finally got a chance to get some money out of the account due to the fact that I was dead broke just said purchase a house and I was trying to get in contact with you this company that I have an account with and it was stressful but God sees another way to help you so I finally got in but I could not change anything because the company still haven’t got back to meBut I did get a chance to get some money to pay some bills and buy some food and this was doing the course of Covid Covid so I praises be to my Lord and Savior Jesus Christ and I think the company for bearing with me and I look forward to continue to work with them and do business and I appreciate the company thank you.

Hi Jape,

We would like to apologize for such a late response & thank you for taking the time to leave us this thorough review.

Since 2021 we’ve increased our customer-facing staff threefold and added more systems in place to make sure we are much quicker and better in our service. We are now situated perfectly to assist our users to get the best level of service.

Our customer-facing teams are available on multiple social channels and on the platform through chat and email services.

Wishing you all the best,
Maria

I have been using Etoro for a few weeks now. After a initial issue was addressed I am completely happy with this app. There was a hiccup concerning the cryptocurrency ADA as apparently it was a new offering. The attention to the concerns and were quickly addressed and issues evaporated. I heartily can recommend this application and the exchange.

Third review and I just closed my first cryptocurrencies... I recommend using the simulation to get the hang of the system. I looked at it...played with it for a few minutes and let it run in the background but did not take full advantage of being able to go through the motions and learn the functions properly. LOL... it was irrational of me and I felt stupid... but everything worked out. It could have been easier and potentially better though. I would not have made a buy when trying to sell. LOL

Hi there,

We would like to apologize for such a late response.

Thank you for taking the time to leave us a 5-star review of the eToro app & for recommending us. Much appreciated!

We hope you had a chance to check out our eToro Academy ➡https://www.etoro.com/academy/ where we provide all sorts of free courses, guides, podcasts, videos, and webinars.

Happy investing!
Maria

This company is horrendous and I would never use them again. The apps are poorly designed and not functional. They hold your crypto investment for 60 days before you can trade or transfer it. They didnt even have a two step verification app feature so very poor security. They do not disclose this so the user is "bamboozled" into thinking its immediately available to trade, or move. Then they flag your account and require extra verification or they say they will close your positions. After all this I withdrew crypto which actually made me lose money since I was planning to hold the position. Luckily it was only a small amount I invested but it was very annoying and inconvenient, and lost me $100 or more. Then I wanted to withdraw my money and its been going on 6 days and my withdraw is still in a pending status with no follow up or explanation. So to recap: 1. bait and switch 60 day hold period for your initial crypto investment, 2. No two step app access for security while they "60 day hold". 3. The apps are terrible UI with two confusing apps. 4. They force you to use biometric data to prove identity or they shut off your account. 5. If user doesnt agree, user then has to prematurely leave position which can lose you money. 5. When you try to withdraw money they hold it for a week with no sense of urgency or explanation. Stay far away

Hi there, we would like to clarify some of your points: 1. The waiting period for transferring crypto depends on the user's payment method and club level. However, our Help Center provides a workaround to avoid this waiting period. Check out the following link https://help.etoro.com/s/article/Previous-deposit-requirements-for-transferring-crypto?language=en_GB. 2. You are strongly advised to protect your phone with adequate security measures at all times. Such measures include an access PIN, biometric verification, and two-factor authentication in the eToro app https://help.etoro.com/s/article/why-should-i-keep-2fa-active-in-my-account?language=en_GB. 3. We aimed to create a user-friendly trading app/platform that meets the needs of traders. We are very sorry that you are not satisfied with your user experience. 4. As a multi-regulated financial entity, we have a strict verification protocol that is mandated by our regulators to allow us to comply with anti-money laundering regulations, among others. As well, it is necessary for the security of one's account. 5. When the client's account isn't fully verified, it will be ultimately liquidated. We'll close all positions, refund the remaining balance, and limit/close the account within 15 days. 6. Once your account is fully verified, withdrawals are usually easy and can be done instantly with eToro Money. However, for other payment methods, it may take a few additional days for the withdrawal to arrive at the destination account. For more information, please visit this link: https://www.etoro.com/customer-service/help/915650982/when-will-i-receive-my-withdrawal/. If your withdrawal has not been sorted yet, please contact our Customer Service for further assistance. Best regards, Maria