Dunn Brothers Coffee 4+

UPDATE: after going into Privacy>Location Services and updating the Dunn Bros app’s location settings, the Order screen no longer freezes up. Now everything is working great and I can order as normal.
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For the past year, when I click the Order button, the screen stays stuck on Loading and never brings me to the order screen. So I can’t order anything. I have tried deleting & reinstalling the app and updating to the latest version of iOS. Nothing seems to work.

This app is terrible. Leading up to the new release I kept getting emails saying how great the new app was going to be so I transitioned my points to the new app as directed and went into the store to order. You cannot store payment on the new app so now you have to swipe a card and use your phone. One of the major benefits of the old app was that you could just pay with your phone and not have to deal with any other form of payment, points, etc. when I got into the store I tried to scan my app after it had been migrated and it did not work. I had to stand there and give the barista all of my information, name, phone number, email address, which all seemed highly unnecessary since I already did that earlier in the day on the app. I didn’t think too much of it at the time and then went back for another trip this morning and ordered, I had to dig my card out which was annoying, and I held up my phone to scan the barcode for points and it wasn’t working. They printed a receipt and told me I had to enter it manually in the app. I don’t know exactly what was trying to be achieved with this new iteration of the app, I am guessing it has something to do with payment privacy, but it is truly horrendous. This may seem like an overreaction since it is just a coffee rewards app, but still, it’s frustrating to see such a good company take a huge step backwards with their technology.

This app is useless without the ability to link a credit card to it, and once the balance has been depleted on the card, the credit card reloads the balance. To purchase a gift card and then load it into this app is redundant. Starbucks does a much better job with their app. Hands down. Also when ordering on the Dunn brothers app the first available time to pick up your pre-ordered coffee is approximately 30 minutes from the time of order. This doesn’t make sense when I can drive to town and drive up directly to the drive-through and order without delay on that same day. However, I would prefer to have the ability to order my coffee ahead before I leave my house in the morning to head to work to ensure I can get it quickly when I arrive. Please make these fixes because there’s many days I will opt for going to Starbucks because I can use their app which functions significantly better.