Verizon Roadside Assistance 4+

Great service

The app is very easy to use. I easily made an appointment, the gentleman who showed up was very friendly and helpful. It was fun watching my car get towed around the building like it was screaming for help. Don’t worry he cradled my car, told it how beautiful it was for a Nissan .

On a side note .. I noticed that I’m only able to get my car towed 4 times ? Does that mean 4 times a year or month or week? If someone can clarify that cause I don’t want to wait on the phone . If it’s only 4 times a year than that makes me sad )-: I’m not trying to drive over all these nails but what if I’m in a car chase 4 days in a row totally trashing my tires each day then next week I hit a deer !? I know that scenario only applies to Florida customers but What if I need my car towed one more time does a team of Verizon people come out and physically lift my car to the destination since I would be out of times I can be towed? Can I request it still ? Please answer me

Horrible

I got a flat tire and had to wait 65 minutes for help. I couldn’t get the lug nut off and neither could the guy who came to help. He said it needed towed so a tire place could get it off. He called his employer and they would send a tow truck right away I just had to call the service. I called roadside and told them this service could have a tow truck right away and I wanted to use them. The line got disconnected and I called the towing company and apparently roadside cancelled the tow because they wanted to save a couple bucks! I got a text stating roadside was trying to find someone for me but was having a hard time. I called roadside and asked why they turned down the tow truck that was on the way and the guy hung up in me! So I called back and talked to someone else. They said they didn’t know why it was canceled and would try to get them back and he would call me back. This is two hours gone by on the side of the road! I get another text that they found someone else and it would be another hour and a half to two hour before they could get here. So I was forced to call someone to pick me up and leave my car unlocked with the keys in it on the side of the highway at night or I would have had to stay for 4 hours stranded on the side of the road! I pay for this service every month and should be able to say hey I want to use this towing place if they have one available instead of leaving me in the side of the road to save a couple bucks! Horrible!

Developer Response ,

We are very sorry that you had to wait for your roadside assistance for longer than expected — that’s the last thing you want when dealing with something going wrong on the road. Please know that we are constantly working on ways to make our service as efficient as possible and have already started incorporating your feedback into our efforts.

First time using but everything went extremely smooth and it was super easy

I’ve had Verizon road side assistance on my plan for years now but today used for the first time. Needed a tow and just set pick up location and drop off location. They have repair shops on the app or you can select your own place to take it to. So I selected to get tow and set where I was and said tow truck would be there in 80 min but got there in about 40, driver was great and got car loaded up and just had to sign his phone and it was super easy and went extremely smooth. Great app and super easy to you. Definitely recommend having just incase ever need it