Paychex Benefit Account

Name: Paychex Benefit Account
Rating: 3.9 (594 reviews)
Author: Paychex, Inc

Health & Fitness

Free · Designed for iPad

594 Ratings
Ages

18+
Years
Category

Health & Fitness
Developer

Paychex, Inc
Language

EN
English
Size

26.5
MB

The PBA Mobile App is available for all Paychex Benefit Account subscribers. Available features will vary and are dependent upon your employer’s plan options. Save time and hassles while making the most of your HSA, HRA, and FSA health benefit accounts by quickly checking your balances and details. Our secure app makes managing your health benefits easy through real-time access and intuitive navigation to all your important account information on the go! Powerful features of the app include: Easy, Convenient & Secure • Simply login to the intuitive app using your same Paychex login you use to view payroll information to now manage your Paychex Benefit Account • No sensitive account information is ever stored on your mobile device Connects You with the Details • Quickly check available balances 24/7 • View charts summarizing account(s) • View claims requiring receipts • Click to call or email Customer Service Provides Additional Time-Saving Options (if supported or applicable to your account(s)) • File a claim towards your medical FSA and HRA • Use your camera or Cloud Storage options to upload receipts to submit for a new or existing claim • View, contribute and distribute HSA transactions • Pay bills from any account and add a payee • Using the Dashboard, enter medical expense information and supporting documentation • Retrieve your forgot username/password • Report a debit card as lost or stolen

Ratings & Reviews

3.9

out of 5

594 Ratings

Quick FSA claims!
03/30/2022

uscshaggy
The claim submission process is quite easy using the app once your depends are setup via the website. Just take pics of your receipts or upload screenshots of email receipts. Only issue I’ve noticed is the login process is a bit flaky. Killing and restarting the app generally fixes those issues.
Quick FSA claims!
03/30/2022

uscshaggy

The claim submission process is quite easy using the app once your depends are setup via the website. Just take pics of your receipts or upload screenshots of email receipts. Only issue I’ve noticed is the login process is a bit flaky. Killing and restarting the app generally fixes those issues.
Worst Ever
08/05/2024

Winifred A
They make everything so difficult when trying to get your accounts sorted. They refuse to take payments over the phone even after they tell you they can. When the company they use to verify your checking account information doesn’t work or even answer the phone when you call, they will demand only direct checking account information. Then they make it such a long drawn out process, they won’t take info over the phone, nor an email even though they will happily email YOU. They will only take a check itself but you have to snail mail or fax. They won’t let you withdraw from their clearly broken system even though you tell them they no longer have you permission to take money out of your check. DO NOT get involved with this company.
Worst Ever
08/05/2024

Winifred A

They make everything so difficult when trying to get your accounts sorted. They refuse to take payments over the phone even after they tell you they can. When the company they use to verify your checking account information doesn’t work or even answer the phone when you call, they will demand only direct checking account information. Then they make it such a long drawn out process, they won’t take info over the phone, nor an email even though they will happily email YOU. They will only take a check itself but you have to snail mail or fax. They won’t let you withdraw from their clearly broken system even though you tell them they no longer have you permission to take money out of your check. DO NOT get involved with this company.
Eeehh
03/04/2022

Nee in May
Very confusing… •Have to download two apps in order to affect anything. •Have to go back to the first app if you need to change your password. And when you reset your password, there’s no indication that special characters are not permitted. •Takes forever and a day to upload a receipt This is not very user-friendly.Reaching out to customer service is next to impossible. Had to ask HR for the contact info. No where in the apps does it show a phone number to call a live person. The chat is slow, clumsy and kicks you off with regularity. Maybe using a laptop is better- IDK. Sure doesn’t seem like anyone at the PAYCHEX gives a hoot about the user experience. I wish my company would dump this vendor.
Eeehh
03/04/2022

Nee in May

Very confusing… •Have to download two apps in order to affect anything. •Have to go back to the first app if you need to change your password. And when you reset your password, there’s no indication that special characters are not permitted. •Takes forever and a day to upload a receipt This is not very user-friendly.Reaching out to customer service is next to impossible. Had to ask HR for the contact info. No where in the apps does it show a phone number to call a live person. The chat is slow, clumsy and kicks you off with regularity. Maybe using a laptop is better- IDK. Sure doesn’t seem like anyone at the PAYCHEX gives a hoot about the user experience. I wish my company would dump this vendor.
Useless!
04/30/2024

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We haven’t been able to use the card (which I thought was going to be SO convenient!) because a document was missing. We’ve made several phone calls, submitted what was requested twice and finally got it resolved after more than a year. Then, at seemingly the same time, a very basic pediatrician appt was denied and we have to pay $25 back. But, the ap, where the notification is, does not give you the ability to pay it. It directs you to the denial letter, blah blah. It has made me feel like they don’t WANT to reimburse you. Make it complicated enough and people will just not use the funds! So frustrated.
Useless!
04/30/2024

ghmjkiihcvvvvbhgjjvbjkkl

We haven’t been able to use the card (which I thought was going to be SO convenient!) because a document was missing. We’ve made several phone calls, submitted what was requested twice and finally got it resolved after more than a year. Then, at seemingly the same time, a very basic pediatrician appt was denied and we have to pay $25 back. But, the ap, where the notification is, does not give you the ability to pay it. It directs you to the denial letter, blah blah. It has made me feel like they don’t WANT to reimburse you. Make it complicated enough and people will just not use the funds! So frustrated.