Gave the app two stars because I don’t want to be hateful BUT this app makes me wanna scream. Management was told by XRM that the solution for us to get notifications (I.e. we have incoming leads, I’m Internet and we have mere minutes to respond) was to delete the app every day, then re-load and log in again daily. Which is ridiculous and didn’t work, so customers wait, my leads are re-assigned and I lose money. Now we are told to delete the app each HOUR and sign back in, and that is XRM’s solution. Good job programmers, y’all deserve a raise. 😑

Scanning driver’s licenses works great until it refuses to save appointments and freezes then refuses to re-open until I delete and reinstall. The keyboard isn’t even properly scaling to any devices I use like they didn’t even use the correct developer tools so it feels clunky and inefficient. Camera will sometimes fail to work to add images and scan DLs etc. until the app is deleted and reinstalled. Windows app crashes constantly, web app will refuse to open whenever it feels like it. Texting in any way via XRM is useless and outdated and can’t receive emoji, they just appear as “??”. XRM makes modern communication a nightmare with clients. Completely a joke to work with and i’m sick of it. Causes stress and frustration for no reason other than whoever develops this is clearly cutting costs or not putting enough effort into modernizing their crm.

I have been using this app for now four months,I tried using the online training course, the speaker it was so poor at explaining what the app can do and he was rushing through the process. The concept is good, but poorly executed.As an example if you need to enter a second call buyer you have to leave the app and go to your computer to enter it, this is time-consuming as you’re trying to process all the documents as quickly as possible. Entering customers credit application it’s not even an option.The app crashes constantly if you leave it open for a few minutes it will give you a blank screens, and most of the time there is not a way of going back to the home screen without having to log off completely. Your sales people who need to rush through the process I need something that’s more reliable, management needs the information as quickly as possible which can be delayed if you have to constantly be rebooting the system.The layout of the computer and the computer-based are so scattered that really there is no way of figuring it out unless you spend hours trying to locate what you need. Updates are slow to come on this app and therefore the crashes could because because iOS is improving much quicker than the app.

After a recent update, the DL scanner is working fantastically! Super easy for loading customers! The VIN scanner also gives us an opportunity to preload trades giving sales manager a heads up on every deal that walks through the door! Follow Up Manager gives me a chance to stay in contact with my customer base while still looking for fresh ups. This app helps me stay organized and consistent on a day to day basis. Thank you XRM.