Well designed,easy to navigate and to process payment. We were not giving the option to choose sit type for the return, that was the only thing we found odd.

Even though I may not use Italo very often I’m glad I downloaded the Italo app and signed up for Più. They regularly send promotional codes that saved me a great deal on my vacation travel. One minor issue I found: when adding a booked ticket to the Wallet app I can’t add two different tickets with different seat assignments when the first initial and last name are the same. Anche se non posso usare Italo molto spesso, sono contento di aver scaricato l'app Italo e di essermi iscritto a Più. Inviano regolarmente codici promozionali che mi hanno salvato molto durante i miei viaggi di vacanza. Un problema minore che ho trovato: quando aggiungo un biglietto prenotato all'app Wallet non posso aggiungere due biglietti diversi con assegnazioni di posti diverse quando il primo nome iniziale e il cognome sono gli stessi.

Visiting Italy I was so excited to ride the high speed train & get all the perks listed for business or “premier” class. It was a waste of money, unfortunately. I got 1 snack & 1 tiny cup of black coffee w/ no sugar or creamer offered. After that the lady that served us disappeared the rest of the ride. The bathrooms were a bit dirty. There was trash (cups) on the seats from the previous train ride. & last but not least there wasn’t any WiFi! I didn’t have a SIM card or phone number (I was a tourist) & Italo would not allow me access to the WiFi. The entire experience was pretty disappointing.

Be careful! When purchasing tickets on the app it will automatically assign seats for you instead of having the option to choose like when you book through the website. This was very frustrating since changing seats is impossible to manage online unless you call their customer service line or go to the ticket booth at the station. Otherwise the app is fine. Please just allow us to choose our seats!