LoungeKey

Name: LoungeKey
Rating: 4.8 (16220 reviews)
Author: Lounge Key Ltd

Travel

Only for iPhone

Free

16K Ratings
Ages

4+
Years
Category

Travel
Developer

Lounge Key Ltd
Language

EN
+ 19 More
Size

206.3
MB

iPhone

Download the LoungeKey™ app today - the must-have travel companion for LoungeKey cardholders. Register your account in the app with your payment card details to access a global network of airport lounges and experiences, including dining, spa and sleep pods in over 700 airports worldwide. •Enjoy contactless entry with your Digital Card •Stay up to date, check your current visit entitlement and history •Search for lounges and experiences, and save your favourites •Unlock more with access to additional Travel Services and benefits that elevate your travel journey Enhance your airport experience with the LoungeKey app.

Ratings & Reviews

4.8

out of 5

16K Ratings

App won’t open
03/09/2020

benajfox
Been trying to open the app in the past week and just can’t. Having to use the web version at CDG in Paris and LHW in London

Developer Response
That doesn't sound right! Can you give us more information at appsupport@loungekey.com so that we can investigate. Leah
App won’t open
03/09/2020

benajfox

Been trying to open the app in the past week and just can’t. Having to use the web version at CDG in Paris and LHW in London
Developer Response 03/28/2020
That doesn't sound right! Can you give us more information at appsupport@loungekey.com so that we can investigate. Leah
Waste of time
04/29/2023

dofdo3
Overall, this product is pointless. Loungekey, the card issuer, and the lounges all blame each other when something doesn’t work as promised, which is almost always. I’ve only been able to access a lounge once in about 10 visits to lounges that are part of the program. For an example of this responsibility-dodging, just take a look at the Loungekey FAQ. They say that if you have a complaint about an employee at a lounge, contact your card issuer 😂😂Every time I open the app, it wants me to add “payment card” info (even though it already has my card saved) and wants to charge me something. There’s even a checkbox for approving payment. It gives a message that I need to verify the card before the payment is processed. When I click on “see payment details”, it just shows my card number. I’m not sure why the app wants to charge me, and what it could possibly be trying to charge me for, but that’s definitely not the trap I’m going to fall for. This whole thing is just broken.

Developer Response
Please do contact our customer services team at +44 (0) 208 865 0767. Luke
Waste of time
04/29/2023

dofdo3

Overall, this product is pointless. Loungekey, the card issuer, and the lounges all blame each other when something doesn’t work as promised, which is almost always. I’ve only been able to access a lounge once in about 10 visits to lounges that are part of the program. For an example of this responsibility-dodging, just take a look at the Loungekey FAQ. They say that if you have a complaint about an employee at a lounge, contact your card issuer 😂😂Every time I open the app, it wants me to add “payment card” info (even though it already has my card saved) and wants to charge me something. There’s even a checkbox for approving payment. It gives a message that I need to verify the card before the payment is processed. When I click on “see payment details”, it just shows my card number. I’m not sure why the app wants to charge me, and what it could possibly be trying to charge me for, but that’s definitely not the trap I’m going to fall for. This whole thing is just broken.
Developer Response 05/02/2023
Please do contact our customer services team at +44 (0) 208 865 0767. Luke
Who thought this loading screen was a good idea?
06/06/2025

Sergio Morilo
The LoungeKey app used to be fast and straightforward — just the way a travel companion should be. But now, after the latest update, we get a white screen with a spinning wheel every time we open it. Why? It adds nothing and only slows things down when we need quick access to our lounge info.Honestly, the developer who introduced this deserves an award for worst UX decision of the year. Please bring back the snappy experience we had before. Travelers value speed, not unnecessary animations.
Who thought this loading screen was a good idea?
06/06/2025

Sergio Morilo

The LoungeKey app used to be fast and straightforward — just the way a travel companion should be. But now, after the latest update, we get a white screen with a spinning wheel every time we open it. Why? It adds nothing and only slows things down when we need quick access to our lounge info.Honestly, the developer who introduced this deserves an award for worst UX decision of the year. Please bring back the snappy experience we had before. Travelers value speed, not unnecessary animations.
Registration not working
03/16/2023

mymdz01
When I tried to register in an older version, I wasn't able to scroll down the 3D Secure form to enter my details as the scroll bar was locked by developers. In the latest version I can’t register because when I enter my card details, “an error occurs” and the app doesn’t give any details which error. In the desktop version there is no link to registration page. It all makes impossible your service to use

Developer Response
Hello mymdz01, we are sorry to hear that you are having problems creating your account. Call us at +44 (0) 208 865 0767 or send an email to info@loungekey.com to help you with your inquiry. Regards, Amelia
Registration not working
03/16/2023

mymdz01

When I tried to register in an older version, I wasn't able to scroll down the 3D Secure form to enter my details as the scroll bar was locked by developers. In the latest version I can’t register because when I enter my card details, “an error occurs” and the app doesn’t give any details which error. In the desktop version there is no link to registration page. It all makes impossible your service to use
Developer Response 03/17/2023
Hello mymdz01, we are sorry to hear that you are having problems creating your account. Call us at +44 (0) 208 865 0767 or send an email to info@loungekey.com to help you with your inquiry. Regards, Amelia

We regularly update the app to make it faster, safer and more engaging for you. Here are a couple of the enhancements you'll find in this latest release: - Feature enhancements and bug fixes

Version 6.65.0

12/16/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Search History
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller
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Category
Compatibility
Location
Languages
Age Rating
Copyright

Developer Website

Privacy Policy

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What’s New

Version 6.65.0

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

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