iPhone Screenshots

Description

Cleanly is an on-demand laundry and dry cleaning app that delivers clean clothes at the tap of a button - so you can get back to doing what you really love. Cleanly is trusted by thousands of customers in NYC, Brooklyn and Washington D.C.

Schedule a pickup or delivery for laundry, dry cleaning, or laundered shirts - 7 days a week, from the palm of your hand. Choose from our convenient 1-hour morning and evening pickup and drop-off windows. Laundry day, done.
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HOW CLEANLY WORKS:
Step 1: Download the app and create a Cleanly account. Save your address & select your custom cleaning preferences. Schedule a pickup for now, later, or simply leave your clothes with your doorman.

Step 2: A professional Cleanly valet will swing by with custom laundry and garment bags to collect your items - so your clothes are protected in style.

Step 3: Your clothes are returned fresh and folded 24 hours later. Meanwhile, you can relax with a cup of joe (or herbal tea, if that’s your thing).
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WHY CLEANLY?
Laundry Day, Done: We deliver laundry and dry cleaning at the tap of a button - so you can get back to doing what you really love.

We’re On Your Schedule: Choose from our convenient 1-hour pickup and drop-off windows in the morning and the evening.

Next Day Turnaround: Same-day and overnight rush turnaround available for wash and fold.

Free Pickup: Laundry and dry cleaning picked up at your door - with no fee.

Free Delivery: Place an order over $30 and get free delivery.

Real-Time Order Tracking: Know exactly where your clothes are at every step with SMS notifications. Track your order down to the location of your driver with our real-time GPS map.

Cleaning Preferences: Set your washing and drying preferences directly in the app. Cleanly caters to your temperature, detergent, and softener preferences.

No More Loose Change: Don’t worry about loose change or carrying cash around. Use Apple Pay or your payment method choice.

Cleanly Reserve: The world’s first membership program for dry cleaning & laundry. Get free delivery, no order minimums, free hang dry, and much more. Download app to start 30-day free trial.
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LAUNDRY AND DRY CLEANING SERVICES:
Wash and fold laundry
Dry cleaning
Laundered and pressed shirts
Rush wash and fold
Hang dry items
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WHAT CLEANLY CUSTOMERS ARE SAYING:
“Cleanly is an amazing service that makes the time-consuming task of laundry effortless. They pick up my clothes at convenient times and bring them back overnight spotless and folded. Cancellations and rescheduling are easy and it all fits with my busy life. I have no idea what I'd do without it.” - Acacia

“Laundry is always clean and smells great. The pickup and delivery is always on time. The app is super convenient and MOST importantly... my clothes are NEVER missing like they were when I used my neighborhood wash & fold!!!!! Highly recommend!” - Kim

“Cleanly is the best! It's so easy to coordinate laundry pickup and drop off with them- and it's really nice they work with my busy schedule. All of my clothes have come back perfectly folded and fresh! Thanks!” - Jacqueline
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CLEANLY IN THE PRESS:
“Shouldn’t getting a shirt cleaned be as easy as downloading a song?” - Wall Street Journal


“Just think of it as the UBER of laundry” - NY Daily News


"Enter Cleanly…your new clothes-washing BFF!" - Brit + Co

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NOW SERVICING 4 CITIES:
New York City
Brooklyn
Washington, DC

Check our locations map and see if we’re servicing your area. Don’t see your area on the list? Enter your zip code and request Cleanly in your area. You’ll be added to our waitlist and will be the first to know when Cleanly becomes available. https://cleanly.com/locations/

What’s New

Version 3.7.6

We update the Cleanly app as often as possible to provide the best experience to our customers. This includes making the app faster and more reliable.
Here are the new enhancements you’ll find in our latest update:
- The Cleanly concierge, fulfillment, and cleaning community are the true heroes behind the scenes making everything work. When you order, please consider tipping above and beyond to reflect their extra efforts. We’ve expanded the tipping option from the previous $1, $2, and $3 standard choices to $3, $5, and $7
- For those of you who live in buildings with a doorman or automated entry, you may recognize the “Leave at My Door Delivery” feature. This feature will be rolling out to all customers, giving you more flexibility in how you want to receive your clean clothes. To use the new feature, simply select “Leave at My Door Delivery” as part of your delivery options at checkout.
- Bug fixes
Love the Cleanly app? Don’t forget to rate us! Leave feedback so we can continue making improvements

Ratings and Reviews

3.4 out of 5
1.1K Ratings

1.1K Ratings

CJMDC ,

Awful service; fake reviews

It takes a special type of app to get me to actually write a review, but the combination of Cleanly’s atrocious service plus the obvious astroturfing going on in this review section compelled me to write this.

First: the service. As many others have pointed out, the concierge RARELY comes on time. Often you will receive a last minute notification telling you that the concierge can’t make the schedule time, as well as a trite apology. If you try to reschedule, the only available times are invariably outside the next 24 hours, forcing you to rearrange your whole schedule. If you contact customer service, they will never get back to you on the same day. It often takes 24-48 hours, which is completely unacceptable, and doubly so if you paid to be a “Cleanly Reserve” member.

Second: I came here only to write the first section of this review, but I arranged the reviews by date in order to see if the service had somehow miraculously improved since the last time I used it. What I saw was a series of one-star reviews (which is consistent with what I expected), then an uninterrupted string of very vaguely written five-star reviews. When I read those five star reviews it became obvious that Cleanly or a service acting on behalf of Cleanly is trying to clean up the app’s abysmal rating with some low effort five-star reviews. Well, do not be misled. Search for yourself. Shame on Cleanly. I will NEVER give them my money again. Good riddance.

Nicholas Rossano ,

Super Convenient, Pretty Reliable, A Little Pricey

I’ve had overall great experiences with Cleanly. I love the convenience of their app and their service, and they’ve always been on time with the clothes neatly folded. I’ve been using them twice a month for almost a year and definitely plan on continuing to. Can’t imagine going back to washing my own clothes 🙂

I originally used Flycleaners when I first moved to the city, and a lot of the complaints I’ve read in Cleanly’s reviews I experienced much, much worse with them (always late, often rescheduling, losing items, bad customer service, etc.). My experience with Cleanly has been night and day better.

With that being said, though, they are pretty pricey and there are a few obscure fees that I’ve been frustrated by. Their (almost entirely automated) support chat is also very frustrating if you don’t have a really straightforward question. Also, their reimbursement for damaged clothing is terrible - it’s something like a maximum of 10x what it costs to get it laundered (~$15). This was fine when it was just a pair of compression shorts, but if they destroyed anything much nicer I’d be pretty upset. I’m not sure how this compares to other laundry services’ policies, though.

sshdc ,

White mud, not white glove service

Long and short of it, this service is unaccountable and you are at risk of losing your items! From pick up to cleaning, somewhere in the process, Cleanly lost my suit. I reached out to their customer service when it became apparent something was awry, as the suit had not delivered 3 days after the delivery date. I was told they could not locate the item, and they would initiate an inquiry in which they would give themselves 10 days to find the suit.

After 10 days, I reached out again, having heard nothing from their POC, who let me know that if they could not find it, they would only compensate me for 10x the cost of cleaning (approx $150 dollars), not the actual replacement value of the suit. That is about an $800 dollar difference between those two numbers, without tailoring or other factors included. When I had Nordstroms reprint the receipt, provided tags, etc, and they did not feel that warranted a different review. This policy is not located on their Ap, nor is it anywhere to be found when you agree to their pickup/delivery.

Seeing as they have were not proactive in identifying the issue, they were unwilling to volunteer information as to the status of the inquiry and totally unwilling to work with me to provide the replacement value for an item, I would not recommend using this service.

Information

Seller
Cleanly
Size
124.7 MB
Category
Lifestyle
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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