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Description

Mobile Link, the affordable remote monitoring system, gives customers peace of mind by letting them check the status of their automatic home standby generator anywhere, and at any time. The app is now easier than ever to use, providing generator data, optimized for your device.

When configured with your generator, you can:

•        View current status and upcoming maintenance needs.
•        Remotely set the generator’s exercise schedule.
•        Review the generator’s run and maintenance history.
•        Receive push notifications that indicate changes in status.

Mobile Link service and the Mobile Link app work with select automatic home standby generators from Generac, Centurion, Honeywell, Eaton, and Siemens.

What’s New

Version 2.8.0

• Improvement to Preferred Dealer - find your dealer easier
• Remove a Preferred Dealer
• Various other bug fixes and improvements

Ratings and Reviews

4.5 out of 5
4.7K Ratings

4.7K Ratings

Charlie Howard ,

Pretty good; paid version better but not necessary

The one-year free version for General expired yesterday. When I tried to use it today, I had to login. Then, it gave three choices: renew the free version for another year; or $5/month or $50/year for the paid version.

I chose “free” and the app worked just as before. Yellow background instead of green.

Turns out the login was on a Safari page. Out of curiosity, I chose the 1-year paid version (credit card required), and that gave me both web and App access to extra features, all of which worked just fine. Here are some of them:

* text notifications for several situations, including faults, running due to power failure, running regular test, maintenance due

* send those to up to 4 phone #s and multiple emails. This should give real-time notifications of these events. Except for “fault”, the value of the others probably depends on whether you are home with the generator or away when the event occurs.

* change test schedule: monthly, bi-weekly, weekly; and date of test

* status history (academic interest only, to me)

The free features still are there. There’s no way to fully control the generator as you can with its actual control panel, but I don’t want that anyway. (Why risk breaking something?)

Next year, I’ll likely go back to the free version, but if those text notifications work, will feel the price was reasonable.

KAP-10 Mike ,

Knowledgeable and Trusted

Mr. Brus is the most accommodating individual with whom I’ve ever worked. In the face of dealing with the repercussions of the COVID-19 pandemic which lengthened product lead times, he kept us informed of both potential and real delays in receiving and installing our 20KW generator. All of the trades required to install our unit were scheduled and coordinated by Mr. Brus. Other than ordering and paying for the unit, my only responsibility was to contact the gas company to arrange for a higher capacity gas meter, also scheduled by Mr. Brus. The quality of the installation is highly professional and conforms to state and city building and safety codes. After the installation was completed, Mr. Brus demonstrated the operation of the system and informed us of the maintenance timing and responsibilities and what to expect operationally when and if a power failure occurs. One of the most important aspects important to me was Mr. Brus’ keeping us informed of the entire process in which he exceeded our expectations every time. We can now rest assured that our home will have power available especially in severely hot or cold weather. Thank Mr. Brus!

skippy221342231 ,

MobileLink is outdated and useless...waste of time and money.

MobilLink monitoring for a standby residential generator is useless. It did work well when monitoring standby home generators with 3G Cellular antennas through Verizon. However, with Verizon no longer supporting 3G networks, every MobileLink customer must either have a 4GLTE cellular antenna with Verizon, or use a Wi-Fi monitoring antenna. If you live outside of Verizon network, or have poor extended signal for your Wi-Fi ... you’re basically screwed for MobileLink monitoring. Please look at Power Telematics cellular antennas for monitoring your generator. Their antenna works great with instant and accurate email/text messages providing alerts and generator status. It works with any cellular service carrier. Definitely an improvement over MobilLink with Verizon service. I spent over $1,000 on MobilLink antennas and service fees for hooking up MobileLink antennas in 2020, only to have NO MONITORING! Don’t let MobileLink technicians fool you into believing you have a “controller problem” and that’s why their MobileLink antennas don’t operate. It is not true! I’m done with MobileLink ripping me off! FYI - I’m not financially affiliated with Power Telematics. However, I found them to be a responsive and responsible company.

App Privacy

The developer, Generac Power Systems, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contacts
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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