I have been using Spiffy for a few years and love the simplicity of the service. As with any on demand/ we come to you service, there are good and bad technicians that complete the work. If a tech ever missed an area, the customer service team through the app has been great to make sure it’s taken care of. All in all I have had great techs and will continue to use the service.The new app version with the dashboard just doesn’t vibe for me. Unfortunately it’s become a marketing haven for their extra services when the prior versions had a cleaner simpler flow when the app launched. I’d love to have the optional features of the new services spiffy is integrating with (like auto maintenance & recall info) be shifted off the main dashboard.

PSA: Do NOT use Spiffy - On-Demand Car Care. My car was in desperate need of a full detail and I decided to go for a pricy detailing at home. A technician named Angelo came to do the detail. He took about 2.5 hours and then we went to look. He already had the tarp rolled up, but there were so many places he missed along edges, a headlight left with green black mess, the gas cap area wasn’t touched. There was a whole tree up along the edge under the hood. Inside the tailgate was a mess. He made comments like, ‘well I used my pressure washer’. He agreed to touch up and spent a half hour doing so before telling us he was done. There were still so many areas along edges and such that I just gave up and told him fine, but we still have lots of areas to finish. I took a lot of pictures for the company. After he finished touching up, I could still see an area up by the tailgate hinges that has stuff packed in. He said ‘well that’s caked on’. I expected that he would know how to clean this. He also said ‘I don’t like having an unsatisfied customer’. The last was said while he finished packing up. I could have taken my car to the local hand wash car wash and gotten it done better. I gave no tip and sent a bad review. I received a reply from the company with an email to send more details and my pictures to. It’s now been several days and no response. So their customer service is as bad as the detailing.

First, let me state that Spiffy has been a solid mobile detail service. The technicians they sound out are friendly and do great work.Given this is the App Store though, this rating is for the app. The app is consistently unreliable. On more than 1 occasion I have given up on trying to book through the app and driven to the local car wash. Bugs I’ve experienced: adding a new car gave an error message, areas in checkout have loading animations that never stop, after paying I received a black screen, sometimes different pages don’t load at all, text messages have the same information as the message that the text tells you to click through to read, on almost every booking I receive a message stating the booking slot wasn’t really available.Please fix the app or your hard working techs won’t have any cars to detail.

I downloaded the app and was pleasantly surprised that I could schedule a carwash appointment right within the app. After setting up an appointment time, I got a notification that my appointment had been rescheduled to a completely random time, which didn't work for me. I reached out via app chat to let them know and they replied that the owner couldn't make that time. Then why show it as available? Then I had a back and forth text convo with the owner to setup a time, so why even have the scheduler in the app? When they came out, they were 45 minutes late. After they were finished, I checked out the car and there were brown streaks all over my windows. I left a comment about that in my review and they contacted me via the app and asked me to email photos. I explained that photos don't show the steaks. Again they asked for photos lol. I finally give up. Great idea but horrible customer service.