WestJet

Name: WestJet
Rating: 2.3 (405 reviews)
Author: WestJet

Travel

Free

405 Ratings
Ages

4+
Years
Category

Travel
Developer

WestJet
Language

EN
+ 1 More
Size

116.3
MB

The WestJet app is your new favourite travel companion! WestJet launched in 1996 with three aircraft, 250 employees and five destinations, growing over the years to more than 14,000 employees, 200 aircraft, and flying 25 million guests a year to over 100 destinations in 25 countries. The WestJet app is what you need, when you need it. Check in on the go. Easily access electronic boarding passes and itineraries. Receive helpful notifications. With the WestJet app, it’s all in the palm of your hand. Every flight is entertaining. Streaming in the clouds is a dream. The WestJet app lets you access WestJet Connect, our in-flight entertainment platform. You’ll enjoy free access to a huge selection of popular movies, TV shows, and music stations. Plus, our dark design reduces light from the screen, providing a better experience for you and those around you. Where will you go next? The WestJet app makes it easy to get where you’re going. Find and book flights, and get updates on your itinerary. Make your trip even more rewarding. Flying with WestJet has its benefits, especially if you are a part of our award-winning WestJet Rewards program. With the app, you can track your tier status, WestJet points, available vouchers and travel bank balance.

Ratings & Reviews

2.3

out of 5

405 Ratings

Actually had to DELETE the app to check in for flight.
Jul 11

ktzookeeper
While attempting to both create an account and later while trying to check in, I was continually given error messages and informed that I had no internet connection when I was connected to fully functioning Wi-Fi and data networks. In an attempt to circumvent the problem, both times I had to use the mobile site on my device’s internet provider. While this did work for creating an account, the neither the mobile site nor the app would retain my booking number and flight information so every time I wished to access either, I continually had to re-enter all of my booking information. When it was time to check in, as mentioned before, I had to revert to the mobile site, but each time I reached a certain point in the process, it forcibly opened the app which, as stated previously consistently gave me error messages. I finally had to delete the entire app just to complete the check in process. Then had to re-install the app in order to attempt to use the in-flight content, but even then, connected to the inflight WiFi, I could not locate the inflight entertainment. Absolutely terrible experience using the app.
Actually had to DELETE the app to check in for flight.
Jul 11

ktzookeeper

While attempting to both create an account and later while trying to check in, I was continually given error messages and informed that I had no internet connection when I was connected to fully functioning Wi-Fi and data networks. In an attempt to circumvent the problem, both times I had to use the mobile site on my device’s internet provider. While this did work for creating an account, the neither the mobile site nor the app would retain my booking number and flight information so every time I wished to access either, I continually had to re-enter all of my booking information. When it was time to check in, as mentioned before, I had to revert to the mobile site, but each time I reached a certain point in the process, it forcibly opened the app which, as stated previously consistently gave me error messages. I finally had to delete the entire app just to complete the check in process. Then had to re-install the app in order to attempt to use the in-flight content, but even then, connected to the inflight WiFi, I could not locate the inflight entertainment. Absolutely terrible experience using the app.
Down Hill
06/16/2018

no more wj
I used to love West Jet but they have gone downhill fast. Last 2 flights were horrible from the time I checked in I upgraded to plus. Printed my boarding pass the day before...all good. I get to airport and wait in line to get my baggage ticket from kiosk. Go to self serve baggage scan. Wait in line. It doesn’t work. Wait for help. CSR takes me to a different line. Wait. They reprint my boarding pass. I get my bag checked. Look at my boarding pass and they changed my seat. I immediately try to get help. Everyone sends me to a different line-to wait. They finally tell me to go through and gate agent will help. By the time gate agent arrives they sold my seat. She said she would refund my upgrade cost. I showed her that I’ve had my boarding pass for almost 24 hours so why can’t you refund they last person that bought it. She said I just can’t. Really. I’m not the one that changed it. So. I’m getting ready to board now and not in plus seating. How does that work? An employee must have got my seat. No customer service anymore. This was totally unfair.
Down Hill
06/16/2018

no more wj

I used to love West Jet but they have gone downhill fast. Last 2 flights were horrible from the time I checked in I upgraded to plus. Printed my boarding pass the day before...all good. I get to airport and wait in line to get my baggage ticket from kiosk. Go to self serve baggage scan. Wait in line. It doesn’t work. Wait for help. CSR takes me to a different line. Wait. They reprint my boarding pass. I get my bag checked. Look at my boarding pass and they changed my seat. I immediately try to get help. Everyone sends me to a different line-to wait. They finally tell me to go through and gate agent will help. By the time gate agent arrives they sold my seat. She said she would refund my upgrade cost. I showed her that I’ve had my boarding pass for almost 24 hours so why can’t you refund they last person that bought it. She said I just can’t. Really. I’m not the one that changed it. So. I’m getting ready to board now and not in plus seating. How does that work? An employee must have got my seat. No customer service anymore. This was totally unfair.
HORRIBLE
08/07/2024

S.Fleck23
If I could give 0 stars, I would. Truly the WORST airline experience I have ever had. They’ve had us trapped in a foreign country for over 24 hours with essentially zero communication regarding when we can expect to go home, paying over $400 USD out of pocket on hotels and food with no chance of reimbursement because “it isn’t their fault.” Their in-airport reps have been rude and won’t let us speak with their booking agents. Their call center won’t even accept calls and the few times the call has gone through I’ve sat on hold for 2.5 hours only to be disconnected without ever speaking with an agent. Their call back feature doesn’t offer any availability until after over 24 hours. Our flight still has yet to be rebooked. I am truly baffled by the lack of service and professionalism.
HORRIBLE
08/07/2024

S.Fleck23

If I could give 0 stars, I would. Truly the WORST airline experience I have ever had. They’ve had us trapped in a foreign country for over 24 hours with essentially zero communication regarding when we can expect to go home, paying over $400 USD out of pocket on hotels and food with no chance of reimbursement because “it isn’t their fault.” Their in-airport reps have been rude and won’t let us speak with their booking agents. Their call center won’t even accept calls and the few times the call has gone through I’ve sat on hold for 2.5 hours only to be disconnected without ever speaking with an agent. Their call back feature doesn’t offer any availability until after over 24 hours. Our flight still has yet to be rebooked. I am truly baffled by the lack of service and professionalism.
Terrible Airline, Terrible App
11/19/2021

abetafoto
Booking a flight that’s operated by another airline is a nightmare. You can’t check-in and get your boarding pass through the app because none of the information has been properly received and loaded by Westjet. The app (and the website) just stalls forever. Only way you’ll check-in successfully is in person at the airport. Once you do have your ticket and try to load in your itinerary in the app, good luck trying to get to any other menu. Can’t change your flight, can’t change your seats, etc. because those pages won’t load. Only pages that load are the purchase-required areas such as the menu (go figure). Avoid this app and this airline if you can.
Terrible Airline, Terrible App
11/19/2021

abetafoto

Booking a flight that’s operated by another airline is a nightmare. You can’t check-in and get your boarding pass through the app because none of the information has been properly received and loaded by Westjet. The app (and the website) just stalls forever. Only way you’ll check-in successfully is in person at the airport. Once you do have your ticket and try to load in your itinerary in the app, good luck trying to get to any other menu. Can’t change your flight, can’t change your seats, etc. because those pages won’t load. Only pages that load are the purchase-required areas such as the menu (go figure). Avoid this app and this airline if you can.

We've refreshed the Trips experience with a cleaner, more intuitive design that makes it easier to find what you need and manage your trips. This update also introduces new features for WestJet Vacations bookings, giving you access to some vacation specific details like airport transfers, in destination information, and access to live chat support, all in one place.

Version 8.0.1

6d ago

Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Search History
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics
- Other Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller
Size
Category
Compatibility
Languages
Age Rating
Copyright

Developer Website

Privacy Policy

Supports

Wallet

The simplest way to get all your passes in one place.

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Ratings & Reviews

What’s New

Version 8.0.1

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

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