I can count on one finger the number of times I’ve reported anything to the city of Austin in the last 8 years I’ve been here. On the other hand, I’ve had to look up the bulk pickup schedule dozens of times on the very clunky website. Bring more features to this app please! Will left uninstalled for now.

I’ve only had to use the app a few times but it’s such a simple way to make requests to the city. The latest storm knocked a tree into the street in front of my house; I made a request, submitted a pic and waited. I got an update to my request in the app a few hours later saying it had been forwarded to 911 and Public works; a few minutes later, an officer came to check it out. He made sure there wasn’t a safety issue and let us know Public Works would be out to take care of the tree ASAP. A couple of hours later the crew showed up and took care of the tree. It’s a little unbelievable how efficient the whole process was.

Forget phone calls and emails, this 311 app is the BEST way to contact City of Austin about issues. Whether or not your issue ultimately gets resolved, submissions to this app always get a quick response so it's so worth downloading and using.

There was nothing wrong with the previous 311 app and the new one is a downgrade. The first step is “what are you reporting” that does nothing. You still have to choose what you are trying to report. You can’t add a picture to the actual request, only at the first “what are you here for”. It’s clunky. I hope city of Austin didn’t spend a lot of money on this “upgrade” if so you wasted our tax money. Whoever chose this software made a mistake.