My bank account information was stolen so I had to shut down the bank account and open a new one. My MOTUS payment covers my car payment (the car that I only have for this specific job) and my gas money to do my job. This payment is received by me on the 15th of every month. Now MOTUS says they will smip this payment and add it to my payment next month. MOTUS has refused to help me figure out a way to get the payment on time since they deem it as no fault of their own. Now I have to figure out a way to get enough money together to hopefully not lose this car that I have for my job. Clearly MOTUS does not care about their customers. Very poor service. I’m now stressed to the max over this. I have never missed a payment on anything in over 15 years and now I have to worry about my car being repo’d through no fault of my own. Once again.... It’s very clear to me that MOTUS does not care about their customers. The agent I spoke with said their manager has the ability to approve an out of cycle payment but would not because it was not MOTUS at fault. If they cared at all they would have at least spoke with me to see what had happened and why it was important to me. I encourage the company I work for to look for a better system than MOTUS to find a reimbursement program. Two thumbs way way down.

I’d give this zero stars if I could. Regardless of the mode you use, there are issues. If you use the “automatic” setting, it will record “mileage” for just walking around within a location. If you use “beacon” mode, it may not start first trip of the day - Motus fix is you have to “manually start recording” so, add that to the long list of things to do/remember each morning... Also with beacon, it senses other people’s beacons so if you ride with a co-worker also with a beacon, your app will record mileage. If you enter mileage manually, there are discrepancies galore - most notable, you make a round trip to a single destination and the mileage amount it uses for your initial trip is 1-2 miles different than your return trip, despite using same address. Finally, the customer service: might as well be non-existent. 5+ business days for any kind of action/response is ridiculous. This is probably reflective of the myriad of issues with this platform listed above or that are yet to happen. The only positive is the app itself is user friendly, just the whole point/premise of the technology is complete garbage. If you plan to use this, hope you enjoy being frustrated and wasting time.

Unlike most apps I have on my phone this one I am forced to use by my company. That would be fine if it worked perfectly, however it does not. The app is much better than the one that replaced Equo but still has the problems with randomly closing. I will start my morning and open the app and the app was closed during the night somehow. I will then go about my day and later on in the day check and the app is sometimes closed and has to re-open and did not record my trips. If you drive from point A to point B and let’s say it’s 50 miles when you manually enter in point A to B in the app it will never be that amount, Never. It will always be shorter somehow as it will always pick the shortest route. Then you are “not allowed” to change that amount either it is what it is. You have to request more mileage from them if you want it adjusted properly. I have thought this for years of using these apps if the app would just not close it would probably be fine. Why does the app close? I don’t understand. Is the app crashing? Is the phone closing it? How can an app that records your mileage be accurate if it closes randomly?

I have attempted to use this app for the past three years because my company mandated it. Pray to everything holy you never have an issue. Their customer service is world class bad, and that’s polite. Forget the 1-800 number, they will put you in the endless cycle of prompts till they say leave your number and we will call you back. FYI that call never comes. You leave emails and they will get back to you eventually and be of zero help. They is no way to escalate issues up the chain of command to get anything resolved. Every year you have to update your insurance information normally not a big deal if you were notified. They don’t notify then don’t reimburse you for that month normally January. Then You have to use their customer service, after finally getting ahold of someone through email they say it will be on nexts month’s reimbursement. Trust me it won’t and all this time you are coming out of your own pocket for a work vehicle. This will happen for normally 3 months of hunting for the missed payments or you just give up and eat that payment.