TicketSwap - Buy, Sell Tickets 4+

Home page needs section of quick link to your tracked events/ticket alerts

Great app, Would be good if home page had quick links to the events you want to track. When an event is popular and it’s hard to get tickets, every time you click your notification and no tickets are left, you press home when you really want to go to the event page.

Terrible experience & nonexistent customer service

Last night I purchased a ticket on this app for Romeo & Juliet at the Duke of York's theatre. I went to the box office today to confirm that the ticket would work for tonight's showing of the play since there wasn't a date listed on the ticket, and they said the ticket was not valid. I spent 140 pounds on this ticket only to find out it was expired and used on July 2nd when I purchased it on July 4th. If this issue cannot be resolved, I want to be reimbursed in full for the price of my ticket. I'm only in London for one more night and can't exchange my ticket for another date. I had reservations about using this service before my purchase but was assured from other customers that TicketSwap was legitimate and protects the purchases of each ticket buyer. However, I have tried calling their customer service number multiple times and cannot contact the seller of my ticket or any representative each time I try to open a case on the app or website. Avoid this app at all costs as it’s just another scam for third party ticket vendors. I just want a resolution to this issue and am incredibly frustrated and disappointed that I have yet to make contact with anyone from TicketSwap about my case so I have no choice but to leave a review here.

Developer Response ,

Hello, Thank you for your review, and we are extremely sorry to hear about your negative experience. Could you please send an email to info@ticketswap.com or give us a call at +442036084611 so we can get to the bottom of this and come up with a proper solution for you? Thank you. Again, our apologies for the inconvenience. Kind regards, Team TicketSwap

Great app, but some improvements could help

I love the concept of this app and it worked perfectly the one time I have used it to sell tickets so far.

However, I think it’s missing two things: an option to save listings / tickets for later, in case you are not ready to buy a ticket yet but want to come back to the event page later. And secondly, a way to sort search results by date. For example, if you search for tickets for the weekend, being able to look at a specific day at a time, or being able to set a custom date range in the search.

Other than these missing functionalities it’s a great app!