Santander Cycles 4+

My wife and our friends enjoy going to major cities and moving about the city on rentable city bikes. Such a great way to see a city. We have done this in New York, Edinburgh, Chicago, and now, London.

With Santander, we were not sure which pricing plan to choose. The standard 30 minute option for £1.65 was pleasing, however we went with 20 £ option for one month. We were only in the city for three days and we were unsure if we would actually hit the 20 pound value.

After we canceled our subscription upon leaving, we were given a detailed receipt and a refund for £6.30 because we did not hit our 20 pound mark. we all thought this refund was above and beyond.

This app is very helpful for locating stations to collect or drop off bicycles. It tells you both the number of bikes available as well as spaces available to drop off.

However, it is of limited use for actually reserving and paying for bikes, at least if your party has more than one person. The app will only allow one rental at a time, which means that all the time you put into setting up your payment method, etc. is really wasted if you have more than one in your group.

On a positive note, the kiosks at the rental sites accept cards and allow you to select multiple bicycles at a time. So download the app for tracking and an easy way to locate bikes, but do your actual rental onsite!

I just called Santander cycle customer service, they specifically said if you do not have a UK bank account and UK phone number, the app will not work for you. Please make this clear when someone downloads this app.

However, I can still use my physical credit card from the US at the kiosk by the Santander cycle rentals.

Again, developers, please make this information visible to people who just download the app. Or push to change it to accept U.S Credit Cards in the app.