Update: The developer response fixed the program issue! Thank you! Our installer had turned off the program in the menu so that’s why it wasn’t working. If you’re having trouble with your program, this was a quick fix and tech support was helpful! We still have issues with the app timing out and not saving changes but it might be our router or internet service. I’ll troubleshoot this with tech support next time I have time to call. But at least I was able to enter a program and it’s following it now. I shouldn’t need to make so many manual changes now anyway. I have a much better experience with this app after following the developers advice. This app is frustrating and I’ve seen a lot better apps for controlling a thermostat. Half the time I use it, it fails and doesn’t change the setting. I spent hours with the tedious task of adding a schedule and it never followed it. So I only use this app for the most basic feature - manually changing from heat to AC and adjusting the temp up and down. I submit the request to change the setting and it spins for 15-30 seconds then fails. Even when our internet signal is strong and it should be connected.

The thermostat was installed by prior homeowner and they had misplaced the manuals. I was in my own to find and set up the thermostat and the app. I know there are security considerations but I found it a bit challenging to set up. Found out after calling Support I couldn’t set up without ‘permission’ from prior owner. Ended up calling Support for help. They wanted me to get some info from prior owner but agreed that wasn’t practical and just reset the app for a new install. Pretty easy after that. I actually find I don’t use it as much after setting schedules where I want. Just on occasion. Convenient to have though. No real issues. PS: Support was very helpful.

First, Get a dedicated 2.4 extender for $10 and ur golden. It’ll make connecting any other non-matter 2.4 smart devices easier too. Once I connected that to this cheap WiFi extender it has been working perfectly. The app stays connected and reconnects if I unplug the extender. Only complaints are The schedule feature definitely has room for improvement but I do all that through Alexa so it’s moot for me now. Also it’d be nice if the app would have pass through control of all the settings like fan settings and switching to Heat and off. But it stays connected and Alexa stays connected to it and adjusts the temp every time I ask.

The app opens in landscape and the UI design felt like it’s coming from a Flash game in late 2000s. The thermostat that this apps works with is not fancy or smart either, comparing to Nest or Ecobee. But so far, the app works very well. I do have concern that the app would seemingly save the login password locally rather than maintaining a login session whenever I reopen the app, but as long as I don’t lose my phone it probably won’t be an issue.