FAX from iPhone: Send Doc App 4+

I never have had the urge to ever put a review for any type of app I purchase on Apples App Store but I need to tell me review and how happy I am with my purchase!

My care for provider in California was not receiving any of my medical records from my old care provider in Utah, and it was faxed over three times to them. I need my records to get to my new care provider in California because I have an upcoming appointment soon and there has net been any success. I needed to do something urgently and get these papers either faxed or hard copied for my new care provider. I took it upon myself to find an app that’ll help me get my own fax number in hope that I can get the records sent to me immediately. SURE ENOUGH! I purchased my 9.99 subscription and called my old care provider to FAX my medical records to my fax number I created in this app and I got alllll my medical records for my new care provider sent to me with in the hour! :) very pleased I was able to get this done as soon as possible! Quick easy and reliable!!! Happy with my purchase👍🏽

Hello,
We're thrilled to hear that you're enjoying our app and finding it useful! Your review is a reminder of why we do what we do, and it motivates us to keep working hard to provide the best possible experience for our users. Thank you for taking the time to share your thoughts with us.

So, once upon a time this app used to be a “pay as you go” app. You bought credits and sent faxes as needed. When I went to reload credits this time, I only had 1 option. The dreaded hook-digging “subscription service.” I send maybe 1-2 faxes every 2 years (if that), so a monthly fee for faxing nothing is absolutely ludicrous.

I completely understand that every single software driven model these days has turned into a revolving door of subscriber services. Having a healthy ARR/MRR is great for raising private equity capital (this company isn’t traded publicly). But for faxes? Come on! Apps like these should still continue to offer folks one-time fax credits, because people rarely need fax machines these days, and the app would provide value to a customer’s experience when this type of app is needed.

To the developers/owners of this app, please consider rolling out a graduated pricing scale for “pay as you go” customers. Set a minimum credit purchase, charge a bit more per page, offer break points (discounts) if you purchase more credits up front, and still hold onto the subscription based service for heavy users. You could have the best of both worlds, and an additional revenue stream to boot. Imagine that!

Hello,

Thank you for your feedback! At the moment, we offer weekly, monthly, and annual subscription options for sending and receiving faxes. We appreciate your suggestion regarding a daily subscription or a one-time fax fee, and we will certainly take it into consideration for future updates to our service.

Emails are not HIPPA compliant. Medical information has to be faxed. The App has saved me hours of time running to a Staples or business store to fax sensitive documents. You get exactly what you pay for. I paid for the year and have used it more times than I can count. I recently refinanced and faxed all my tax documents, mortgage documents, and payroll documents just by scanning them with this App on my iPhone and faxing them with this App. Don’t write negative reviews because you want something for nothing or you don’t know how to use the App. It’s very straightforward and user friendly. Put in the Fax number. Create a cover page if you want with one click on the page. Attach scans, photos, or documents from you iPhone. Then send. Done.
I just wish they offered receiving faxes. Developers- Please consider making the App to be able to receive faxes also.

Hello,

Wow, thank you for taking the time to leave such a positive review! We're thrilled to hear that our app has been able to meet your needs and make your life easier. Your feedback is incredibly valuable to us, and we're continuously working to improve further.

We're delighted to inform you that you can already receive faxes in our app! Head to the Inbox tab, select your preferred phone number, and let our app handle the rest. Give it a try, and let us know how it goes. We're confident that you'll love this feature!

Once again, thank you for choosing our app and sharing your experience with us. We look forward to continuing to provide you with the best possible service.