Proton Mail - Encrypted Email 4+

This application gets a lot of things right. The service blocking trackers is a wonderful future that is welcomed for someone like me who values their privacy. There are some things that the app is missing that I hope there are added in the future. The ability to choose which maps opens when you click on an address would be great. Also being able to add an email address from a third-party service through the application would be wonderful as well, instead of having to go through the website on a browser to add the email. I do also wish that there were more customization options for the layout of the app. As well as selection of colors. I like that there is a dark mode however, I wish there was an actual dark mode option for OLED screens. these are more of quality of life improvements than things that are needed in the app however, I think that the app itself and the functions and services are provides are more than adequate and definitely worth the price.

EDIT: Apparently you can a third party email to this service, but only if you’re paying for a business account… If you’re paying a premium for this service that should come as a given, not something locked behind a larger paywall.

Hi! Thank you for your suggestions! We’ve passed this directly to the team. 🙂 If you have any additional suggestions on what we can do to improve, please feel free to contact us at https://proton.me/support/contact to let us know. We always appreciate our community’s input.

Adding a third-party email is only possible through the Proton Bridge app and it's currently available to all paid subscribers: https://proton.me/mail/bridge

Isn’t combat reaching everyone of us to utilize some form of end and encryption in our communications very much like governments due. When companies begin to read and index emails easily because of the PGP protocols it makes hacking seamless for nefarious actors as well as governments looking to monitor individual citizens in order to target. Therefore proton mail offers an excellent source I’ll be at a pricey cost. It is important to note that another email provider Nonnas to do note provides even more robust encryption as the email address and your subject line are encrypted. They are free service offers similar options as proton mail but far less expensive cost. They are also in the EU with much more stringent privacy standards. Neither one of these platforms are subject to US search warrants. But note it is far more important to encrypt your email address so that you can’t be targeted in the subject line is an equally important tap task to be encrypted. The downside is the GUI is poor very poor. Proton mail offers a nice GY that integrates with the devices very nicely. All in all when comparing email platforms the only other platform I’ve seen that measures up to these two is start Mail.

Thank you for the 4-star review and support! We always appreciate our community's input. If you have any suggestions on what we can do to improve and earn a 5-star rating, feel free to contact us at https://proton.me/support/contact to let us know.

The Protonmail service it self is mostly good. However this app has severe usability problems. I'm writing this as someone who's trying to move away from Gmail towards something more privacy focused. And the Protonmail service is indeed great in that respect. But I wish the developers would try to take some UI/UX lessons from Apple Mail and Gmail. For example, archiving multiple messages is unnecessarily difficult. After selecting one or more messages, the user has to select the Move To Folder option, then touch the Archive folder, then touch Done. In Gmail, archive is a top-level option the user can touch immediately after selecting one or more messages. Am I just completely out of touch to expect that archiving a message is a common action? More common than deleting, tagging or marking as read/unread? Another annoyance is the unreliable behavior when responding to notifications. One would expect that when notified of a new message from the iOS notification tray, the user would be directed to that new message after touching the notification. This happens about 50% of the time. The other half of the time you're often stuck in a loading screen. I've simply started to work around the problem by dismissing the notification, and then manually launching the Protonmail app to find and view the new message. It boggles the mind that what should be a critical user path should be so buggy.

Thank you for sharing your feedback with us! We have forwarded it to our team internally, so it can be taken into further consideration. In the meantime, we can suggest using the 'Swipe to archive' feature.

Regarding your report about opening a message from a notification, can you advise us if perhaps you have FaceID enabled? If that is the case, try switching it off to see if this will make a difference.