iHealth MyVitals 17+

Digital Medicine

I love that I can take my blood pressure from home, and my provider, along with my digital health team are able to monitor and assist me whenever needed. I love how they are available when I have questions. I love how the app is able to alert me to recheck my pressure. What I don’t like is how I’m being told to take my blood pressure while sitting in a chair with my back to the back of the chair, and my legs planted on the floor. Well not everybody has a chair that sits low, or is able to place their back toward the back of the chair. I have high chairs, so my feet do not touch the floor unless I am sitting to the edge of the chair. I think that rule should be thrown out, and it should be sit with your back against the back of the chair, your legs uncrossed, and sit comfortable.

Works as needed—but now has adverts

The functionality is okay. The app mostly does what it needs to do without many issues.
The one notable issue occurs when tracking my weight on the Nexus Pro HS2S body composition scale. Once connected via Bluetooth there is a screen with the data from the last reading. Upon stepping on the scale it shows that it is receiving data as expected. However, once the scale is done and the data is reported the app often, but not always, reverts to the previous reading and data. This can be confusing. In order to see the current data of the current measurement I have to go back and select the Nexus Pro device again. It will then show the last and most current data.

The app started displaying adverts for iHealth products about a week prior to Saint Patrick’s Day. I am not pleased with this at all. At worst, there should be an option to disable this. Additional holiday-related adverts have appeared since then. Had I been aware of these adverts I would have made a different purchasing decision. Now, I am already invested with multiple devices from iHealth which all use this app.

Non-Existent Support & minimally Functional Software

So much is lacking from this software. Max data that can be viewed is ONE YEAR! No pinching to zoom in or out on charts. You’re forced to turn the phone when you view charts. …and God forbid something goes wrong, you’ll never reach tech support in the states. Do yourself a favor and go with another company. I can’t imagine there’s one worse than this. STEER CLEAR! You’ve been warned.

They seem to finally have timely damage control though. Developer response time on critical reviews is fantastic. If only they responded to customer support tickets in as timely a manner and actually spent some money on improving their minimally functional software, I could honestly give them five stars. Get your priorities straight, iHealth! You’ve got excellent hardware that is being destroyed by your errant priorities.

I finally solved my own problem by removing the US app and installing the Euro app (no distinction made in the App Store but light blue is US and orange is Euro). I’m still forced to log out and log back in to force the data into Apple’s health app though. …horrible software!

Developer Response ,

I am very sorry for the inconvenience. We have fed your suggestions back to the person in charge, if you have any questions, please send them to hejiasu@ihealthlabs.com.cn.We will feedback you in time